L2 Network Support Engineer

hace 3 semanas

Guadalajara, México Terss A tiempo completo

The ideal candidate will be responsible for providing second-level support for network-related issues, focusing specifically on Azure cloud services. This role requires a deep understanding of Azure networking, troubleshooting abilities, and the capability to collaborate with cross-functional teams to ensure the optimal performance of our cloud infrastructure.

Key Responsibilities:

  1. Azure Networking Support:
  • Provide expert-level support for Azure networking components, including Virtual Networks (VNets), ExpressRoute, Network Security Groups (NSGs), and Azure Load Balancers.
  • Troubleshoot and resolve connectivity issues within Azure environments.
  • Collaborate with other support teams to ensure seamless integration of on-premises and cloud networking solutions.
  1. Network Monitoring and Analysis:
  • Utilize monitoring tools to proactively identify and address network performance issues.
  • Conduct thorough analysis of network traffic and logs to identify patterns, anomalies, and potential areas for improvement.
  • Implement and maintain network monitoring solutions for Azure resources.
  1. Incident Response and Troubleshooting:
  • Respond promptly to network-related incidents and provide timely resolution.
  • Collaborate with L1 support and escalate complex issues to higher-level engineering teams.
  • Perform root cause analysis for recurring issues and implement preventive measures.
  1. Documentation and Knowledge Sharing:
  • Create and update documentation for Azure network configurations, troubleshooting procedures, and best practices.
  • Share knowledge with team members and contribute to the development of training materials.
  • Participate in knowledge transfer sessions to enhance the team's collective expertise.
  1. Collaboration and Communication:
  • Work closely with other IT teams, including system administrators, developers, and security professionals, to ensure a holistic approach to network support.
  • Communicate effectively with stakeholders, providing updates on ongoing issues and resolutions.




Requirements:
  • AT least 3 years’ experience fully as Networking Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/UNIX and Windows Server.
  • Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc).
  • Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
  • Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing.
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
  • Experience with shell scripting.
  • Experience withVMs(Google Compute Engine, VMware, Amazon EC2, etc.).
  • Strong understanding of administration (user accounts, permission models, access control).
  • Familiarity with common Linux troubleshooting tools (vmstat,iostat, lsof,strace).

Familiarity with SQL

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