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Cloud Support Engineer I
hace 6 meses
This role supports services that focus on Infrastructure Automation/Governance, Configuration Management and Containerization. Infrastructure Automation encompasses services including AWS CloudFormation, Cloud Development Kit (CDK), Configuration Management, and AWS OpsWorks, which manages instances of Chef and Puppet. Automate, improve development, and release processes using CodeSuites, Elastic Beanstalk, AWS Service Catalog, and Control Tower for Governance. Responsible for building, deploying, and troubleshooting containerization technologies, which includes container networking on Docker, Elastic Container Service, Elastic Kubernetes Service.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.
* Primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with customers to dive deep into the root cause analysis.
* Drive initiatives to improve support-related processes and customers’ experience. This include tutorials, how-to videos, technical articles, and trainings.
* Leverage customer support experience to provide feedback to internal AWS teams on improving our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* Continuously learning groundbreaking technologies, developing new technical skill, and other professional competencies.
* Participate with interviewing in the hiring processes and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.
About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and to our internal teams. As a team member, you will be the forefront of this transformational technology, operating on a follow-the-sun model. You will assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have more than thirteen employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work, it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Amazonian and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS
- 1+ years of experience with application deployment pipelines, Docker and Kubernetes and/or administration and troubleshooting two or more of the following: DevOps / Deployment / Container Orchestration Management / Configuration Management.- Knowledge or experience with system administration, and troubleshooting operating system (Linux and/or Windows) and networking.
- Ability to communicate effectively in English (written and spoken) within technical and business settings.
PREFERRED QUALIFICATIONS
- Bachelor’s degree in Engineering/Computer Science/ Mathematics or related field.- Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
- Experience with hypervisor/virtualization, Infrastructure as code systems (CloudFormation, Terraform).
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
