Digital Product Owner – Enabling Services

hace 4 semanas

Monterrey, México GM Financial A tiempo completo

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

Are you interested in building partnerships and creating products that optimize technology and processes to improve our customer and dealer experiences? The Digital Program Management Team within Customer Experience is leading the way to provide remarkable service to our customers to create seamless experiences across multiple channels and touchpoints to ensure the best business results. 

The Digital Product Owner for Enabling Services is responsible for delivering best-in-class consumer and dealer experiences for GMF products, platforms or enabling services collaborating with internal cross-functional teams, vendors, and partners. This team member will optimize technology to meet/exceed customer needs providing enhanced customer experiences and driving efficiencies. Following the DPM Product Management discipline, the Product Owner defines, prioritizes, and develops technologies using insights from market trends, benchmarking, and customer needs. Also, leads initiatives and support across IO and GM-related projects driving innovation and continuous improvement for the assigned digital products, platforms or enabling services.

Note: The position will be located in the home country of the internal candidate (no relocation required).

What you need

Bachelor’s degree (Finance, Engineer, Economy). Fluent in English, Spanish and/or Portuguese (desired) Knowledge and experience of vehicle retail and insurance finance as well as working in open finance, digital payments/signature, and customer validation initiatives (desired). Knowledge of standard Project Management, Business Process Management and Quality Assurance methodology and practices. Knowledge of vendor evaluation and selection processes, policies, and procedures. Knowledge in the implementation of IT projects (Finance business or related finance industry). Proven expertise of Agile Framework and Scrum Methodologies. Effective written and verbal presentation skills with an ability to communicate well with IO leadership. Ability to interact collaboratively with internal and external partners. Ability to transform requirements into system deliverables and drive an efficient prioritization process. Excellent time management, organization, and follow-up skills. Proven experience in leading multi-country, interdisciplinary product development or projects Analytical and strategic thinking with the ability to evaluate and innovate. Ability to work and think independently with minimal supervision. Ability to prioritize and manage time effectively. Self-motivated with ability to work in ambiguity and still drive forward. Problem-solver with an inquisitive and innovative mind. Ability to thrive in fast-paced ever-changing environment. Ability to foster teamwork, influence and motivate others, and lead indirectly. Leadership through influence, inspiration, collaboration, and business acumen.

What you will be doing

Work with business stakeholders to understand business requirements and author user stories and acceptance criteria for the product/platform backlog. Execute plans that assess internal and external resource requirements, technology needs, interdependencies, and timelines. Contribute to the best roadmap definition to accommodate operational needs from an IO perspective, focusing on target operating models and operational efficiencies. Identify the specific value/benefit desired by customers from a solution in addition to the value/benefits the enterprise requires in return (ROI). An equitable exchange of value between the enterprise and its customers ensures solutions provide mutual, sustainable benefits. Engage directly with customers throughout the product life cycle to ensure that customer’s needs are built into product strategy from the start and remain reflected in released solutions as the customer’s needs change over time. Explore the solution context, gathering qualitative and quantitative insights about market dynamics and user preferences. Transforming these insights in business and technical strategy that generate requirements that will be part of the product backlog. Lead product enhancements based on product vision and roadmap, owning development of business requirements, tracking milestones and cost/benefit analysis in alignment with PMO and established standards. Own relationships with development teams via agile processes to ensure products are delivered according to established needs, with appropriate visibility on product health and performance. Assume the Product Manager responsibilities for Digital Products and Platforms following Hybrid and Agile & Scrum methodologies. Confirm the priority of backlog items with the business stakeholders and communicate to the development/scrum team. Understand, communicate, and commit to the organization's vision, goals and strategies and translate them into product action plans. Manage product performance using key information, processes, and systems to measure results.

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities , where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community , while providing you with a competitive salary and benefits .

Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others. 

#LI-LF1

Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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