Helpdesk Senior Associate

hace 2 semanas

Guadalajara, México NTT DATA A tiempo completo

Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA Services is currently looking for a Helpdesk Sr Associate– Bilingual (English-Spanish) to join our team in Mexico (ON SITE).

Activities:

General L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Basic Qualifications:

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)Finished high school (a copy of your official certificate of completion will be requested)Availability to work 45 hours per weekInterest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)Advanced English (excellent pronunciation and fluency, C2 or native preferably)Looking to work in IT Environment6 months of experience in Customer Service and/or Tech SupportHave basic troubleshooting skills

Benefits and Perks:

Competitive salaryPermanent contract from day 1Savings Fund- 13% of base salary (Capped by law)Grocery Tickets - 12% of base salary (Capped by law)30 days of Christmas bonus12 days of vacations50% Vacation bonus5 personal days per yearMedical insurance (with full coverage such as wife/husband and children)Life insuranceDental Insurance (with full coverage such as wife/husband and children)Discounts with selected OpticsOpportunity to grow in the company
 

#LI-LATAM

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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