Medical Information Specialist I

hace 2 días

Mexico City Thermo Fisher Scientific A tiempo completo

PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose to improve health

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join our growing team of over 700 healthcare professionals providing medical information and education.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk our award-winning training programs speak for themselves. In Medical Communications, you’d be provided with
4-8 weeks of training and support Join PPD in our relentless pursuit of excellence- apply now

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational,
client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Education

Bachelor's degree, health care or life science degree accepted

Experience

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).Some countries (, Mexico)may require a health care professional degree or Medical information experience. In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

Excellent verbal and written communication skills Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required Proficient computer and keyboarding skills Good interpersonal skills Ability to work independently as well as part of a team. Ability to interpret client provided complex medical and technical information Organizational and time management skills Ability to maintain a positive and professional demeanor in challenging circumstances

Essential Functions:

- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.

- Analyzes caller’s questions to formulate an ac curate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

- Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.

- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

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