Provisioning Specialist
hace 1 mes
Your Daily Adventures Will Incude
Provisioning customer seats and configuring customer instances in accordance with contracts in a timely and accurate manner Resolving support tickets according to established guidance Reconciling customer system configuration against contracts Building and running reports to show consistency between customer configuration and contracts Building and maintaining process documentation for all instance management and seat provisioning related workflows Coordination and communication with Go to Market teams to understand process issues and drive consistency Partnering with Sales and Product & Engineering to continuously improve and automate workflows
Our Vision Of You
You have experience working with customer account and instance configurations You have experience with contracts and understanding of terminology You have extraordinary attention to detail and quality of your work You have experience working with a ticketing system You have phenomenal customer service skillsYou are organized and process oriented You enjoy documenting and optimization of processes You have strong communication skills and experience working with cross functional teams You can identify broken process and facilitate clean up You are comfortable escalating to leadership as needed SaaS contract and account maintenance experience would be preferred but not mandatory 2 years of experience with order processing and provisioning workflows would be preferred but not mandatory You have ideally used remote working tools such as Zoom and Slack Proven experience with process improvement would be preferred but not mandatory Proven experience with auditing and reconciliation of data would be preferred but not mandatory Familiar with Salesforce would be preferred but not mandatory #LI-SC1-
Technical Specialist
hace 1 mes
Mexico City Avaya A tiempo completoABOUT THE OPPORTUNITY An individual collaborator who provides onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic capabilities. Provides support for equipment in production, system configurations and updates for medium complexity end users...
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Cloud DevOps Senior Engineer
hace 1 mes
Mexico City Takeda A tiempo completoDescription The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to...