Bilingual Travel Agent
hace 1 mes
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every dayfrom curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
If you are a bilingual travel agent or have a career in hospitality or tourism, this role may be for you. With an intensive paid training and mentor program, heres your chance to become a highly skilled Bilingual Travel Agent. Heres just some of what you could be doing every day.
How will you make an impact in this role?
Delighting our Premium Card Members in the United States with unforgettable travel experiences
Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
Communicate new and existing product offerings and value propositions relevant to the Card Member
Minimum Qualifications
Card Members will be based in the United States and all business will be conducted in English.
Demonstrated ability to provide premium customer service, ideally in a call center.
Basic geography knowledge with ability to locate travel destinations world-wide
Natural bilingual communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Members communication style.
Computer literate and able to navigate computer applications.
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAt American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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