Technical Support Analyst
Encontrado en: Talent MX C2 - hace 2 semanas
- Ser parte del equipo de pagos electrónicos (CSA) en donde se asegura el procesamiento, envió y recepción de dinero electrónico, usando el stack de tecnologías de IBM Mainframe como lo son JCL, COBOL, ISPF, Control-M, etc.
- Asegurar el cumplimiento del SLA de todos los procesos, además de asegurar que todos los flujos y operaciones se completen de forma correcta, siendo guardianes de la producción y el primer punto de contacto ante cualquier incidente directo con las aplicaciones de las que se da soporte.
Funciones principales:
- Realizar aclaraciones funcionales a responsables fuera de CSA como CIO's de las funcionalidades principales (agentes del contact center, etc.)
- Brindar soporte a aplicaciones mainframe.
- Resolver incidencias productivas que comprometan la operatividad del cliente.
- Proponer soluciones de software y realizar aclaraciones funcionales/técnicas a equipos que no tienen el expertis pero toman decisiones como responsables de negocio.
- Formar parte del equipo encargado de realizar múltiples desarrollos de software e implementaciones bajo petición del cliente.
- Participación en proyectos tales como depuradores de información, generadores de reportes, etc. Combinando un perfil de desarrollo, gestión y administración, todo en conjunto para tener la capacidad de entender un proceso, pero también modificarlo, rediseñarlo o explicárselo a una persona con menor experiencia técnica.
Experiencia en el sector bancario o financiero (Plus)
Recurso técnicos deseados:
Mainframe/Microfocus
- ISPF
- REXX
- TRX
- SPUFI
- QMG
- Control-M
- Connect Direct
- MQ IBM
Linux
- Shell Scripting
- Cron
Microsoft
- Powershell
- Bat scripting
- Windows Task Scheduler
Lenguajes de programación
- Python
- Java
- NodeJS
- Javascript
- HTML
- COBOL
- JCL
Bases de datos
- Oracle
- DB2
Manejo de API's
- REST
- SOAP
Estandar archivos de texto
- XML
- JSON
- YML
Metodologias
- Agile
- Scrum
- Kanban
Requisitos:
- Excelente nivel de inglés
- Disponibilidad para cambio de residencia a Boston, US.
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