Technical Support Analyst

Encontrado en: Talent MX C2 - hace 2 semanas


Mexico City VASS MEXICO A tiempo completo
  • Ser parte del equipo de pagos electrónicos (CSA) en donde se asegura el procesamiento, envió y recepción de dinero electrónico, usando el stack de tecnologías de IBM Mainframe como lo son JCL, COBOL, ISPF, Control-M, etc.


  • Asegurar el cumplimiento del SLA de todos los procesos, además de asegurar que todos los flujos y operaciones se completen de forma correcta, siendo guardianes de la producción y el primer punto de contacto ante cualquier incidente directo con las aplicaciones de las que se da soporte.


Funciones principales:


  • Realizar aclaraciones funcionales a responsables fuera de CSA como CIO's de las funcionalidades principales (agentes del contact center, etc.)
  • Brindar soporte a aplicaciones mainframe.
  • Resolver incidencias productivas que comprometan la operatividad del cliente.
  • Proponer soluciones de software y realizar aclaraciones funcionales/técnicas a equipos que no tienen el expertis pero toman decisiones como responsables de negocio.
  • Formar parte del equipo encargado de realizar múltiples desarrollos de software e implementaciones bajo petición del cliente.
  • Participación en proyectos tales como depuradores de información, generadores de reportes, etc. Combinando un perfil de desarrollo, gestión y administración, todo en conjunto para tener la capacidad de entender un proceso, pero también modificarlo, rediseñarlo o explicárselo a una persona con menor experiencia técnica.


Experiencia en el sector bancario o financiero (Plus)


Recurso técnicos deseados:


Mainframe/Microfocus

  • ISPF
  • REXX
  • TRX
  • SPUFI
  • QMG
  • Control-M
  • Connect Direct
  • MQ IBM

Linux

  • Shell Scripting
  • Cron

Microsoft

  • Powershell
  • Bat scripting
  • Windows Task Scheduler

Lenguajes de programación

  • Python
  • Java
  • NodeJS
  • Javascript
  • HTML
  • COBOL
  • JCL

Bases de datos

  • Oracle
  • DB2

Manejo de API's

  • REST
  • SOAP

Estandar archivos de texto

  • XML
  • JSON
  • YML

Metodologias

  • Agile
  • Scrum
  • Kanban




Requisitos:
  • Excelente nivel de inglés
  • Disponibilidad para cambio de residencia a Boston, US.

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