Remote Dispatcher/ CSR

About Us:

Romexterra Restoration has been the leading provider of water damage, fire damage, mold remediation, and more in the Chicagoland area.

Position Overview:

A dispatcher will act as a first responder over the phone when a client needs help, will gather the necessary information and dispatch the team members needed to help the customer, and will be in charge of managing the weekly schedule and allocating the company's resources. The best dispatchers are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Dispatchers can put themselves in their customer's shoes and advocate for them when necessary. Customer feedback is priceless, and dispatchers can gather that. Problem-solving comes naturally to dispatchers.

Responsibilities:

• Manage large amounts of incoming calls in English and Spanish (English fluency required)
• Identify and assess customers' needs to achieve satisfaction
• Dispatch and manage resources from people, trucks, equipment, etc.
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Schedule:

• Holidays
• Monday to Friday
• On Call
• Weekends

We're on the lookout for a dedicated professional who's deeply passionate about delivering exceptional service to join our team and help further our mission of providing top-quality services. We invite you to apply. For more insight into our company culture, please visit Romexterra Construction on Facebook: Romexterra Construction Facebook Page