Guest Services Supervisor

hace 1 mes

Cabo San Lucas, México Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Join a diverse and talented team in Four Seasons Resort and Residences Los Cabos at Costa Palmas

 Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site:

Instagram: #fsloscabos 


The role of the Guest Services Supervisor

Is responsible for helping to plan, organize and controlling the work of employees in the Guest Services Department while ensuring guest satisfaction. This position provides an enjoyable experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.

Essential Functions

Responsible for organizing the day's operation based on the day's departures and arrivals, as well as the flow of people in the lobby. Organizes bellhop and doorman schedules and ensures that all operations are carried out in a timely manner so as not to affect the guest experience. Supports the operation of the bellman and porter areas when necessary. Responsible for organizing meal schedules. Ensures that the department has the necessary equipment for the job and is in charge of making requisitions when necessary with prior authorization from the Guest Service Manager. Provides guests with instructions, recommendations and information about the area, as well as activities and attractions. Orders cabs as needed. Loads luggage into car for departing guests. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Resolves guest complaints, assists guests with all inquiries regarding hotel services, hours of operation, key hotel personnel, internal events, etc. Greets all guests passing through the front door and offers assistance in case is needed Provides a high level of cleanliness in the hotel driveway and entrance. Assists with responsibilities and duties in absence or heavy volume in front of house areas.

Education:

High school education or equivalent experience in Guest Experience

Experience:

Two (2) to Three (3) years’ experience in service related to Front Office operation Previous experience in Luxury Hospitality

Skills and Abilities:

Requires knowledge of the ability to operate Opera Understand and familiar with quality standards and service standards of the hotel Highest level of integrity and transparency Apply an ethical approach to the outcome of situations Strong interpersonal and relationship-building skills Reasonable problem-solving, decision-making and conflict resolution skills Work in a safe, prudent and organized manner

Benefits:

Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort Uniforms: Complimentary Dry Cleaning for Employee Uniforms Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location Training & Development: In-house training workshops for line and management employees Job Related: Offering complimentary buffet style duty meals Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

And many more property and location specific benefits

What to Expect:

Be part of a caring team with a family spirit Have opportunities to build a successful career with global potential Work in a diverse and challenging environment and engage with the leadership team Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:  

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

 About Four Seasons Resort Los Cabos, At Costa Palmas:

 Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We look are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape.

 What it is Like to Work for Four Seasons Hotels & Resorts:

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free

Learn more by visiting us at:

Company Site:

Our Careers:

LinkedIn:

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