Sr Program Manager

hace 7 meses


Ciudad Juarez, México North American Production Sharing, Inc. A tiempo completo

We are looking for a Sr. Program Manager for an EMS.

Leading the Customer Success Management organization in Mexico (Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)Customer relationship management including full program responsibility with both, existing and new customers, in North AmericaEffective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and NWC management)People & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production) Establish strong local Customer Success Management leaders/team (coaching & mentoring) in close collaboration with the North American Management TeamCollaboration with colleagues in other region in support of the Mexican businessPositioning and representing the company experience with customers

Requirements:

+5 years of experience in a similar positionManaging a P&L in a similar industrySales & marketing of industrial services / customer experience environmentStrong program management competencies in technology services environmentProven track-record in a similar role in the industrial services industry (like EMS)Negotiation with customers (pricing/contracts)Strong leadership and communicationStrong business process mindset / understanding of information systems (SAP) and business intelligence tools (Qlik), KPI ManagementFinancially savvy (pricing, profitability, growth)Languages: Spanish (native) & English (business fluent)
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