Operations Manager
hace 2 semanas
**Operations Manager - Customer Service/Call Center****We’re Hiring: Call Center Operations Manager**Are you a **strategic leader** with a passion for **customer experience** and **operational excellence**? We're looking for a **Call Center Operations Manager** to drive **exceptional service delivery** and lead high-performing teams in a fast-paced, client-focused environment.**What You’ll Do**- Serve as the **primary point of contact** for clients, ensuring their needs are met and expectations exceeded.- Oversee the **day-to-day operations** of our call center, optimizing performance and customer satisfaction.- Develop and implement **strategies to meet KPIs** and continuously improve efficiency.- Build and maintain **strong relationships** with high-demand clients, providing regular updates and solutions.- Lead **recruitment, onboarding, and performance management** for a top-tier team.- Analyze **data and insights** to drive smarter decision-making and innovation.- Manage budgets, resources, and scheduling to ensure **operational efficiency**.- Handle escalations with **proactive problem-solving** and a customer-first approach.**What You Bring to the Table**- **Strategic leadership** and the ability to make **data-driven decisions**.- Expertise in **call center operations, KPIs, and performance optimization**.- Strong **analytical skills** to identify trends and opportunities for improvement.- Exceptional **communication and conflict resolution** abilities.- Experience in **client relationship management**, especially with high-demand stakeholders.- Proficiency with **CRM and workforce management tools** (Salesforce, Zendesk, NICE, etc.).- Ability to **drive change, manage budgets, and implement process improvements**.**What We’re Looking For**- Bachelor’s degree in Business Administration, Operations Management, or related field (**Master’s preferred**).- 5+ years of leadership experience in **call center or customer service operations**.- Proven track record of **managing high-performing teams** and exceeding goals.- Experience in **e-commerce retail** and customer engagement best practices.Pay: $30,000.00 - $45,000.00 per monthAbility to commute/relocate:- 76180, El Jacal, Qro.: Reliably commute or planning to relocate before starting work (preferred)Work Location: In person
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Project Manager Operations
hace 2 semanas
Apaseo el Grande, México Hella A tiempo completo**Project Manager Operations** Location Amexhe, Mexico FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands...
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Senior Last-Mile Operations
hace 3 semanas
El Salto, México Amazon A tiempo completoA leading e-commerce company located in Mexico is seeking a Sr. Ops & Value Stream Manager to oversee delivery operations. The role involves managing key operational metrics, improving efficiency, and leading a team in a fast-paced environment. Candidates must have a bachelor's degree and extensive experience in operations, coupled with strong leadership...
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Senior Last-Mile Operations
hace 3 semanas
El Salto, México Amazon A tiempo completoA leading e-commerce company located in Mexico is seeking a Sr. Ops & Value Stream Manager to oversee delivery operations. The role involves managing key operational metrics, improving efficiency, and leading a team in a fast-paced environment. Candidates must have a bachelor's degree and extensive experience in operations, coupled with strong leadership...
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Delivery Area Manager, Last Mile Operations
hace 7 días
El Salto, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor Degree - English Fluency (C1+) - 5+ years of general experience - 3+ years as People Manager Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full...
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Reliability Manager
hace 1 semana
El Salto, México Goodyear A tiempo completoReliability Manager **Location**:El Salto, JAL, MX **Company**:Goodyear - Location: El Salto Plant - Goodyear Talent Acquisition Representative: SONIA NIETO - At Goodyear, we are committed to driving innovation, excellence, and growth. We are looking for a Reliability Manager to lead initiatives that will enhance our plant’s performance, optimize...
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Warehouse Operations Manager
hace 1 semana
El Pueblito, Qro., México Yanfeng A tiempo completoBe part of our 1st Launch NA/ México- multicultural Business Unit : Safety Systems Yanfeng Safety Systems México / YFSS YFSS Is one of the leaders in the system integration and performance of the automotive restraint safety components including airbags modules, seatbelts, steering wheels worldwide with its R&D center well equipped with complete test,...
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Warehouse Operations Manager
hace 1 semana
El Pueblito, Qro., México Yanfeng A tiempo completoBe part of our 1st Launch NA/ México- multicultural Business Unit : Safety Systems Yanfeng Safety Systems México / YFSS YFSS Is one of the leaders in the system integration and performance of the automotive restraint safety components including airbags modules, seatbelts, steering wheels worldwide with its R&D center well equipped with complete test,...
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Project Manager Operations Iv
hace 5 días
El Salto, México Hella A tiempo completo**PROJECT MANAGER OPERATIONS IV (M/W/D)** Standort Guadalajara, Mexico **Pacesetting. Passionate. Together.** Seit 1899 prägt HELLA als einer der führenden Automobilzulieferer weltweit die Branche mit innovativen Lichtsystemen und Fahrzeugelektronik. Daneben ist das Unternehmen einer der wichtigsten Partner des Ersatzteilehandels sowie der freien...
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Project Manager
hace 2 semanas
El Salto, México Alfa Talent A tiempo completoProgram Manager- Al least 4 years of experience in EMS setting,with al least 1 year in Automotice.- PM skills- English level- Knowledgeable in MS project toolMain activities- Responsible as the main interlocutor/ interface between the customer and the company- Facilitates executive level interaction between the company (sales), customer and...
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Senior Last-Mile Operations
hace 2 semanas
El Salto, México Amazon A tiempo completoA leading e-commerce company located in Mexico is seeking a Sr.Ops & Value Stream Manager to oversee delivery operations.The role involves managing key operational metrics, improving efficiency, and leading a team in a fast-paced environment.Candidates must have a bachelor's degree and extensive experience in operations, coupled with strong leadership...
