Training Manager
hace 3 semanas
**General purpose of this position**As a Training Manager, you will be responsible of identifying and developing strategies to improve processes and constantly reassess procedures to add value to the customer service operation and make it more efficient and profitable. With your ability and knowledge in customer experience you can create stronger relationships and loyalty with our clients which translates into big amounts of money for everybody in our team. Also having the capacity in time management efficiencyis extremely valuable for execution and implementation of new proposals and assignments once they are approved by upper management.Similarly, your ability to think critically and to create strategic plans will help you solve problems and provide solutions to minimize overall bad experience and maintain company standards. You will help with Training on a regular basis and do constant roleplays with team members to strengthen your relationship with them and improve the experience we give to our customers; this is essential to growand operate under the same procedures and work philosophy. Enhancing and measuring the department growth is vital to reach our monthly objectives and goals to generate more revenue for the whole team.**Position tasks / Responsibilities**:- Ensure the operation s daily activities are working properly.- Implement new processes or make existing ones more efficient for better results on monthly goals.- Verify continuous improvement in customer experience for our customers.- Time management efficiency for execution and implementation of new assignments.- Report to upper management daily summary on completed tasks and updates on processes and deadlines.- Confirm that information on daily reports is correct.- Lead the team to better results on a monthly basis.**Working background Preferred examples**:- Service oriented: Excel in collaborative situations and enjoy helping and mentoring others.- Practical: Go above and beyond to meet goals and ensure timely task completion.- Organized: Bring structure and focus to streamline tasks.- Enterprising: Accustomed to leading teams with empowering and decisive task delegation- Investigative: Bring resourceful approach for problem solving.**Knowledge and profile required for the position**:- University degree.- Basic Knowledge in sports and casino online industry (preferable)- Bilingual Spanish & English 100% spoken & written.- Understanding and learning ability of operating systems.- Minimum 2 years of verifiable experience in a similar position.- Management experience.- Customer experience.- Training experience.- Planning and organizational skills.- Leadership.- Critical thinking.- Decision making ability.- Problem solving mentality.- Intermediate or Advance Excel skills.- Transitional Negotiation knowledge.Tipo de puesto: Tiempo completoSalario: $60,000.00 - $70,000.00 al mesHorario:- Diurno- Lunes a viernes- Turno de 8 horasPrestaciones:- Aumentos salariales- Descuentos y precios preferenciales- Estacionamiento gratuito- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Servicio de comedor- Teléfono de la empresa- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono anual- Bono de productividadPregunta(s) de postulación:- ¿Vives en Tijuana o estás dispuesto(a) a cambiar de residencia?- ¿Nível de inglés?- ¿Años de experiência en Customer service?- ¿Años de experiência en training?Lugar de trabajo: Una ubicación
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Training Manager
hace 3 semanas
Tijuana, México ZHER A tiempo completo**¡Atención rockstars!****Sobre el empleo**Estamos en búsqueda un **Training Manager; **una persona apasionada, pero con un alto sentido de responsabilidad.**Objetivo del puesto**- Identificar y desarrollar estrategias para mejorar procesos, procedimientos y así, sumar valor agregado a los clientes.**Requisitos**:- 3 años de experiência en puesto...
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Senior Training Manager
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Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Training Manager
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Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades Job description Summary: Ensure the correct development of training and the efficiency of its results in the operational areas. Responsibilities: - Drive strategies for the development and delivery of training material for all internal and external lines of business. Establish plans and schedules in order to...
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Learning Experience Manager: Training
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Tijuana, México TaskUs A tiempo completoA leading digital services provider is seeking a Learning Experience Manager in Tijuana to coordinate training programs and ensure high standards of training delivery. Responsibilities include developing training schedules, onboarding new staff, and providing constructive feedback to improve team performance. The ideal candidate should possess extensive...
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Training Specialist
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Tijuana, México HYUMAN A tiempo completoIn this role, you will support to develop and shape Axos Bank’s Learning and Development strategy and policies. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Support and enhance the onboarding experience for all Consumer Deposit support members. - Support with the...
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Training Specialist Contact Center
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Tijuana, México HYUMAN A tiempo completo**Job Summary**:The Training Specialist will support the Training Manager to design, develop and deliver training curriculum, policy & procedure, and systems documentation, for the Consumer Deposits support staff.In this role, you will support to develop and shape Axos Bank’s Learning and Development strategy and policies. You will work closely with the...
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Learning Experience Leader: Elevate Team Training
hace 2 semanas
Tijuana, México TaskUs A tiempo completoA leading training provider in Tijuana is seeking a Learning Experience Manager to coordinate and implement training programs. This role requires strong communication and coaching skills, with five years of training experience and BPO management. Responsibilities include onboarding training staff, maintaining schedules, and providing feedback to ensure...
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Learning Experience Leader: Elevate Team Training
hace 2 semanas
Tijuana, México TaskUs A tiempo completoA leading training provider in Tijuana is seeking a Learning Experience Manager to coordinate and implement training programs. This role requires strong communication and coaching skills, with five years of training experience and BPO management. Responsibilities include onboarding training staff, maintaining schedules, and providing feedback to ensure...
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Strategic HR Leader: Payroll, Recruiting
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tijuana, México BOE Vision Electronic Technology Mexico, S.A. de C.V. A tiempo completoA leading electronic technology firm located in Tijuana, Mexico, is seeking an HR Manager to oversee payroll operations, recruitment, and employee training. The ideal candidate will have at least 3 years of HR experience, a relevant bachelor's degree, and proficiency in English. The role involves managing payroll compliance, leading recruitment efforts, and...
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Strategic HR Leader: Payroll, Recruiting
hace 2 semanas
Tijuana, México BOE Vision Electronic Technology Mexico, S.A. de C.V. A tiempo completoA leading electronic technology firm located in Tijuana, Mexico, is seeking an HR Manager to oversee payroll operations, recruitment, and employee training. The ideal candidate will have at least 3 years of HR experience, a relevant bachelor's degree, and proficiency in English. The role involves managing payroll compliance, leading recruitment efforts, and...