Senior Associate, HR Shared Service

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.Ford was built on the belief that freedom of movement drives human progress. As we look to the future and the changing needs of society, we are committed to becoming the world’s most trusted mobility company - delivering smart vehicles for a smart world. Our people and their experiences are critical to making that happen. And that’s where we come in. We drive the human side of Ford - fostering a winning culture that empowers people from diverse backgrounds to work together and realize the otherwise impossible. In partnership with leaders, we enable our teams, partners, and businesses to contribute their best, shape tomorrow, and satisfy their passion to win. We create value through people by being change leaders, talent strategists, employee advocates, and culture architects. Simply put, we are trusted partners - experts in all things people.**Requirements**:- Bachelor’s Degree or Master’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.- Minimum 1 year of work experience with a Master’s degree or 2 years of work experience with a Bachelor’s degree, preferably in Human Resources, or a related field.- Good communication skills and ability to work in a team.- Strong organization, attention to detail, and time management skills- High Level English skills.- Manage incoming calls and service request tickets and respond to employee or people leader inquiries. Prepares the administrative documents and supports the resolution of processing HR service center requests, such as organization changes, information on HR policies, programs and initiatives, compensation changes, leave requests, and other data updates, with diligence and consistency in a timely manner in compliance with relevant laws, regulations, and company policies. Guides employees to the appropriate teaM/Function to ensure the resolution of their queries.- Performs department-specific administrative duties, including employee data management, onboarding/offboarding, payroll processing, HR policy, and procedure communication, employee relations support, etc., and preparing collateral materials as per established practices, procedures, processes, and timelines.- Supports in monitoring KPIs such as first contact resolution rate, average response time, employee satisfaction score, accuracy of employee data, and onboarding time to ensure efficient and effective experiences and assists with the development of templates for internal reporting on key HR drivers and leading indicators to senior HR Shared Service stakeholders.- Interprets defined company policies and practices to complete administrative tasks involved in the daily implementation of HR processes and workflows, including employee inquiries, benefits administration, onboarding, offboarding, compliance, and employee data management. Provides dedicated support to multiple client HR managers with a specific focus on HR transactions, data maintenance, reporting, onboarding, etc.- Assists in the delivery of special projects for HR-related programs and initiatives including benchmarking of compensation practices and standards, executing employee engagement surveys, researching emerging HR technology solutions, implementing a new HR KPI dashboard, etc. by liaising with external consultants and other HR functions, conducting research into relevant issues, gathering information on industry-wide practices and standards, scheduling and planning project activities, and preparing deliverables.- Assists in the preparation of HR-specific communications related to services offered by the HR Shared Service function as per established processes. This contributes to achieving the organizational objective of delivering efficient and effective HR services.- Supports in areas such as HRIS, compensation, benefits, and staffing processes. Contributes to delivering exemplary customer service and support to new hires and hiring managers during onboarding, internal movements, and external labor processes. Provides orientation and briefing to staff members, establishes a mechanism for easy access to required human resource rules, and regulations, and ensures that all staff members are sufficiently informed and briefed on human resources issues, services, and materials.- Assists in regularly updating existing HR Shared Service policies related to employee inquiries, benefits administration, onboarding, offboarding, compliance, and employee data management, among others, to ensure compliance and consistency with relevant laws and company-wide policies. This ensures that HR operations align with legal requirements and organizational standards.- Maintains accurate and confidential rec