Customer Success Representative
hace 3 semanas
This role will reactively manage all small fleet business customers in the ANZ Region. Owning account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.**Key Responsibilities.**- Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner.- Identifying the need to escalate more complex queries to the relevant teams or departments.- Liaising with internal teams to find resolutions for customer issues.- Working within SLAs - Ticket Resolution Times, Call Handling Times.- Ensuring excellent customer service and support throughout.- Updating and managing the CRM tool for all customer issues.- Attend, contribute and present at team meetings and other internal events.- Work tirelessly to achieve team targets relating to retention and growth.- Understand company needs in order to add growth to accounts through renewals and upsell opportunities.- Maintain a knowledge base of product and solution features/functionality of competitors and own products.**WHO YOU ARE (Qualifications)**- Previous experience in customer service gained within a call centre environment/ 1+ Years experience in an administration role.- Experience and skilled in dealing with and resolving customer issues.- Good telephone manners and a desire to go above and beyond.- IT literate and good knowledge of MS Office tools.- Ability to maintain focus and work effectively under pressure.- Ability to learn at speed, and adapt to new processes/systems easily.- Desire to learn and progress within the Company.Preferable Skills & Experience.- A background in technical product and/or account management support would be desirable.- Knowledge of Salesforce, SAP / CRM systems would be desirable.**WHO IS TELETRAC NAVMAN**Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.Teletrac Navman is a Vontier company.**WHO IS VONTIER****At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.**Together, let’s enable the way the world moves****#LI-LS1 #LI-Hybrid
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Customer Success Representative
hace 1 semana
Monterrey, México Teletrac Navman A tiempo completo**WHAT YOU WILL DO**As a **Customer Success Representative**, you will be crucial for the success of the Customer Success and wider Service Delivery function. You will be based in our Monterrey, Mexico office and drive collaboration across Finance, Sales and Service Delivery teams to provide a high level of support to our United States Customer Success...
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Customer Success Representative
hace 7 días
Monterrey, Nuevo León, México Vontier A tiempo completoAs a Customer Success Representative (CSR) in the Southern Hemisphere, you will be the primary point of contact for our valued small fleet business customers in the AU & NZ Regions. You will manage bronze customer accounts, drive retention and growth, resolve customer inquiries efficiently, and deliver a best-in-class customer experience. This role requires...
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Customer Success Representative
hace 6 días
Monterrey, Nuevo León, México Vontier A tiempo completoAs a Customer Success Representative (CSR) in the Southern Hemisphere, you will be the primary point of contact for our valued small fleet business customers in the AU & NZ Regions. You will manage bronze customer accounts, drive retention and growth, resolve customer inquiries efficiently, and deliver a best-in-class customer experience. This role requires...
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Sr. Customer Success Representative
hace 1 día
Monterrey, México FLSmidth, Inc. A tiempo completoDo you want to make a difference in the world and contribute to a sustainable future? Reporting to the Senior Operations Manager, the Senior Customer Success Representative is responsible for maintaining the high level of customer support expected by the company’s internal and external clients and representatives/agents. The position is responsible for...
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Customer Service Representative
hace 4 días
Monterrey, México The Getch A tiempo completo**Role: Customer Support Representatives****Location: Monterry, NL****Duration: Fulltime only****Salary: MXN /Month + Standard Benefits****Languages: Advanced English Mandatory****Openings: 15+ positions****Skills Required**:- 1+ years of experience in call or Customer service agents- English advanced required to cater the role**What's on Offer?**- Work...
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Customer Success Representative
hace 1 semana
Monterrey, México Teletrac Navman A tiempo completoPosition Objectives Customer Satisfaction Resolve in time and form any request from the customer DSO of the assign customers Churn for service and satisfaction. Customer Success & Quality Consistently complies with Teletrac Navman Quality Standards. Produces a high quantity of quality work. Leadership Contribute effectively to the leadership team working...
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Customer Success
hace 3 semanas
Monterrey, México Bond A tiempo completo**Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.****RESPONSABILIDADES**- OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución.- Analizar el...
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Customer Success Coordinator
hace 2 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the...
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Customer Success Coordinator
hace 2 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSE The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive...
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Customer Success Coordinator
hace 1 semana
Monterrey, México Worldwide Express A tiempo completoThe Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and...
