Product Service Specialist

hace 7 días

Piedras Negras, México Current A tiempo completo

Company DescriptionCurrent (formerly GE Current, a Daintree Company) has unveiled a new brand identity following the historic acquisition of Hubbell’s Commercial & Industrial (C&I) Lighting business. The enterprise brand unites the companies under a single identity with one purpose: To deliver the innovation customers require, with solutions that create inspiring, efficient and safe environments. Current products dramatically improve lighting quality, reduce energy demand to support cleaner air, and have become synonymous with reimagined physical spaces. The history of the company demonstrates decades of trusted quality and reliability. Current's portfolio includes 35 industry-leading product brands each offer a unique value proposition. Primary office locations are Cleveland, OH and Greenville, SC, with centers of expertise locations in Austin, TX, Rolling Meadows, IL and Quebec, Canada. Manufacturing operations reside in Hendersonville, NC, Pittsburgh, PA, Plympton, MA, Christiansburg, VA, Acuna, MX and Tijuana, MX.**Job Description**:**Description**Responsible for processing customer warranty claims for luminaire, control and lamp products.**Duties and Responsibilities**- Collect information from customers concerning product failures.- Validate warranty claims to help identify quality issues and determine long and short-term resolution of problems.- Direct failed product returns from customers for analysis- Provide technical evaluation and root cause analysis on product failures.- Response any Claim reported before 48hrs**Functions and Activities**- Log failure data into database for tracking.- Log all results at Salesforce system- Response any Claim reported before 48hrs- Sent by weekly bases the Warranty order report- Quality- Manufacturing- Technology- EHS- RH- Maintenance- Production- Purchasing- Sales- Warranty team Mexico / USA**Qualifications**:- At least 5 year of experience as a Quality Engineer / Manufacturing or Process Engineer- Internal Quality Auditor ISO 9001- Knowledge of fundamental electrical and electronic concepts, practices and procedures applied to testing and measurement equipment, operation and troubleshooting.- Lean experience- Green Belt experience- Knowledge at Corrective /Preventive actions- Customer service- Traveling availability- Ability to handle pressure situations and dissatisfied customers.- As a customer facing position, must be able to communicate with customers with a professional and courteous manner.- Internal Auditor- Ability to handle pressure situations and dissatisfied customers.- Demonstrated leadership, teamwork and communication skills. Must be able to handle multiple priorities, act independently, and use sound judgment.- Knowledgeable of LED lighting and control products and catalog logic. Able to accurately identify product characteristics and options using ordering number logic.- Demonstrate PC skills with ERP knowledge and experience in SAP.- Must possess initiative as a self-starter and perform with mínimal supervision. Positive attitude, strong interpersonal and organizational skills are essential.Additional Information

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    Company Description**Job Description**:Responsible for processing customer warranty claims for luminaire, control and lamp products.- Collect information from customers concerning product failures.- Validate warranty claims to help identify quality issues and determine long and short-term resolution of problems.- Direct failed product returns from customers...

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