Team Lead

Office: Mexico CityAbout RevolutPeople deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleThe Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so farWe’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead - let’s get in touchWhat you’ll be doing- Managing a team of 10-15 FinCrime Analysts- Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)- Conducting regular one to ones, team meetings and performance reviews.- Challenging processes and procedure, in the context of continuous improvement- Raising awareness of unusual trends in performance, team, attitude and other management parameters- Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace- Acting as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SARWhat you'll need- Fluent English (C1)- 1+ year of experience managing a team of 5+ FTEs- Ability to work under pressure, managing multiple projects at once, and meeting tight deadlines- Ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators- Ability to demonstrate sound judgementNice to have- Relevant experience in AML/Compliance or card disputes- Familiarity with AML and sanctions regulations (eg. JMLSG, ML regulations, OFAC, POCA and etc.)- Strong understanding of the interplay between legal and business risk- Practical knowledge of SQL**Benefits at Revolut**:- No ping pong tables or bean bag chairs, just benefits you actually want**Get what you need to succeed**:- Financial benefits that show we value your work- Medical insurance for you and your close ones- Flexibility to work from home, the office or abroad- A free Revolut Metal subscription loaded with perks- Exciting events year-round so you can get to know your team- Check out all the benefits at Revolut- Discover our values- We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.CultureGet It Done- Revoluters always push through We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team- We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.