Customer Service Rep

hace 1 semana

Tijuana, México Ensambles Hyson S.A. de C.V. A tiempo completo

**OVERVIEW**:The primary responsibilities are to provide exceptional Customer Service for the Training Services Project, have the ability to answer all questions, concerns and comply with special projects related. The customer service representative is also responsible for the logistics, reporting, registrations, payments and all duties related to our Training events.**POSITION RESPONSIBILITIES**:- Plan and coordinate training events that includes but not limited to:- Ø Search for training locations in cities across the United States- Ø Search for catering services in cities across the United States- Ø Negotiation of location terms and agreements- Ø Event set-up, preparation and logistics- Ø Follow up after the Training is completed (Paperwork, grading exams and certificates)- Plan and coordinate Live Streaming events- Providing exceptional customer service for course registration and customer inquiries- Provide real time assistance to trainers and students- Provide marketing support (Promotions, Bulletins, Website Administration)- Communicate with Rain Bird customers, sales and distributors on regular basis- Market training courses with/to sales force, distribution network and directly to customers- Assist in the maintenance of the Rain Bird Training Services databases- Provide data for monthly reports and accounting of revenue and expenses- Act as backup for Rain Bird Rewards Program:- Ø Enter customer information accurately in databases; prepare monthly reports; perform general administration tasks within the Rewards group.- Ø Answer Contractor calls related to inquiries with the program.- Ø In a Quarterly basis prepare reports for Distributors in time and accurately upload the information in our data base- Ø Resolve customer inquiries in a courteous and professional matter, both outbound and inbound- Ø Coordinate registrations and payment transactions by establishing procedures that can assist in effectively collecting and processing payments in a timely and organized matter- Ø Manage the departments inbox request and be able to respond in the established due dates according to request type or category- Ø Process credits, vouchers and checks according to the established procedures and in the expected completion dates- Ø Identify issues and areas of need and implement solutions- Ø Must meet and comply with department and company policies, procedures, objectives and regulations**MINIMUM QUALIFICATIONS**:- Excellent communication skills both written and verbal in English to communicate with external and internal customers, or other groups within the company.- Previous experience in coordination and logistics activities- Previous experience in Call Center environment.- Ability to work in extended periods on the telephone helping customers, including customer follow up- Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time- Expert with MS Office tools with special emphasis in Microsoft Excel.- Ability to travel (Visa)**DESIRED QUALIFICATIONS**:- BS or BA degree in Business, Administration, Marketing or related field.- Ability in working with high profile customers.- Advanced computer skills.- Leadership and project management skillsTipo de puesto: Tiempo completoSueldo: $1.00 - $2.00 al mesHorario:- Diurno

  • Customer Service Rep Tijuana

    hace 2 semanas

    Tijuana, México GRUPO WELCOME A tiempo completo

    **GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA****CUSTOMER SERVICE REP****Requisitos**:- ESCOLARIDAD: LICENCIATURA O INGENIERIA TERMINADA, PASANTE O TITULADO- INGLES 80-95% HABLADO Y ESCRITO- EXPERIENCIA LABORAL: 1-3 AÑOS EN CUSTOMER SERVICE EN LA INDUSTRIA MAQUILADORA, CUSTOMER SERVICE DE EMPRESAS DE PRODUCTOS INDUSTRIALES.- MANEJO DE OFFICE-...

  • Customer Service Rep

    hace 7 días

    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: Customer Support Rep Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship...

  • Customer Service Rep

    hace 3 semanas

    Tijuana, México North American Production Sharing De México A tiempo completo

    This vacancy is in TIJUANA.The functions of the Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience,Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.** This is not a Call...

  • Customer Service Rep. Not a Call Center

    hace 7 días

    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **Customer service rep** Customer Support Rep Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and...

  • Customer Service Rep Not Call Center 4300 After Tax

    hace 2 semanas

    Tijuana, México North American Production Sharing de México A tiempo completo

    This vacancy is in TIJUANA. The functions of the Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience, Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients. ** This is not a Call...

  • Customer Service Rep Not Call Center 4300 After Tax

    hace 2 semanas

    Tijuana, México North American Production Sharing A tiempo completo

    This vacancy is in TIJUANA. The functions of the Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience, Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients. ** This is not a Call...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Tijuana, México GRUPO WELCOME A tiempo completo

    **GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA** **CUSTOMER SERVICE REP** **Requisitos**: - _**INGLES HABLADO Y ESCRITO: 70%**_ - _**ESCOLARIDAD: LICENCIATURA O INGENIERIA TERMINADA**_ - _**MANEJO DE OFFICE**_ - _**EXPERIENCIA: 2-4 AÑOS EN CUSTOMER SERVICE REP, DESEABLE QUE VENGA DE EMPRESAS DEL GIRO DE PRODUCTOS INDUSTRIALES.**_ -...

  • Customer Service Representative

    hace 4 días

    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...

  • Bilingual Customer Service Agent

    hace 3 semanas

    Tijuana, México Naps A tiempo completo

    **Vacante para la empresa Naps en Pacifico -Tijuana, Baja California**:**Bilingual customer service rep**:Estamos buscando Agentes telefónicos bilinguespara llevar a cabo funciones de Atención a cliente y Cobranzas a clientes en EEUU.El Trabajo es Presencial.No contamos con Home Office.** Importante no es Call Center**Salario diario de $900 con bono de...

  • Customer Service

    hace 1 semana

    Tijuana, México Activaa A tiempo completo

    Importante Despacho Legal en Tijuana, cerca de zona Río, está en búsqueda de un **Customer Service Representative/ Sales Rep**¡Excelente oportunidad!Salario Base + Bonos**Beneficios**:- Prestaciones de Ley**Requisitos**:- Inglés Avanzado (competencia bilingüe)- Licenciatura terminada o trunca- 1 a 2 años de experiência en puesto similar- Actitud de...