Head of Quality Buses Mexico

Overview At Daimler Truck group we are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees. We offer light, medium and heavy duty trucks, city and intercity buses, coaches and bus chassis. Tailored financial services are also part of our portfolio. Daimler Buses Mexico is part of Daimler Truck; we began our history 29 years ago and have led the Mexican market for 25 consecutive years. Our Plant, known as “The Bus House” in García Nuevo León, was inaugurated in 1994, where around 96,300 units have been produced. This role is for the Head of Quality Buses México and is focused on planning, defining, and managing Quality Assurance (QA), Quality Management (QM), Pre-Delivery Inspections for Bodybuilders (PDI), Supplier Management (SM), and the Warranty Department (G&K) for the Bus product line. The objective is to strengthen financial results, operational efficiency, and customer satisfaction by improving tools, processes, and methodologies to ensure compliance with corporate quality standards and the Environmental Management System as the designated EMR. Responsibilities Define strategies to create, maintain, and continuously improve the Quality & Environmental Management Systems (IATF 16949:2016, ISO 9001, ISO 14001, and ISO 17025) for Daimler Buses México, ensuring full compliance with Daimler standards and contributing to a strong Customer Satisfaction Index. Establish and implement appropriate quality standards for intercompany and direct suppliers by developing and maintaining quality agreements with facilities such as DTAG, MBBras, Consolidation Centers, and both local and international suppliers. Lead the definition, development, functionality, and maintenance of production processes, determining chassis quality assurance methods and inspection levels in alignment with Daimler Buses & Trucks systems. Ensure that Chemical and Metallurgical Quality Labs maintain competencies for productive parts approvals. Coordinate and reconcile product and process quality assurance activities for Bodybuilders, including Marcopolo (Bodybuilder partner), to ensure full compliance with Mercedes‑Benz product quality requirements after the bodybuilding process, supported by continuous improvement initiatives. Manage effective feedback of quality issues to the plant and the field, defining appropriate corrective actions involving production, suppliers, and engineering. Ensure that the Supplier Management area effectively oversees the supply chain in terms of quality and delivery performance (Ppms & SPpms). Support Operations and Engineering in developing new suppliers and periodically assessing supplier performance. Oversee tooling management, define the required budget for new needs, and ensure proper tooling maintenance. Define performance strategies for the Warranty Bus area, including warranty cost planning and vehicle failure rate accruals for each EA cycle. Ensure warranty reimbursements are executed according to plan and that the Parts Return Center Workshop operates effectively, with technical evaluations performed for warranty approvals. Drive the effectiveness and compliance of the Environmental Management System (EMS) as UMB/EMR, ensuring continuous improvement and the achievement of environmental objectives. Take appropriate actions within Production Planning and Manufacturing to support the achievement and maintenance of quality and environmental management certifications, while ensuring strict confidentiality of company and business information. Always be in strict alignment with current local and international applicable regulations, such as Foreign Corrupt Practices Act (FCPA), Daimler Truck Code of Conduct, as well as any other policy and procedure established for Daimler Truck. Training Industrial Engineer, Mechanical-Engineer, Mechanical-Administrative Engineer, Quality Engineer, Business Management (master’s degree preferred) Specific knowledge Buses Operating System, ISO 9001, ISO 14001, IATF 16949:2016, VDA 6.3, Quality Management Systems, Warranty Systems, Manufacturing processes, financial knowledge. Experience Experience: People (managers & staff) management, team building, chassis production, operations & quality standards, establishment of key performance indicators, Buses Production concept, Buses Operating System, Quality assurance guidelines & implementations of corrective-preventive actions as well as quality initiatives creating the strong strategy to link customer – body builder - manufacturer – supplier. Language Language: Fluent in English. Working model Working model: Onsite Competencies Performs to ethical standards, takes responsibility and is a role model of integrity and corporate values. Aligns vision, strategy, goals and people. Focuses on market needs and practices customer orientation. Promotes a diverse culture of collaboration and learning. Executes decisions and implements a culture. Challenges and develops people to top performance. Drives innovation, change and continuous improvement. Required Efforts Required Efforts: moving within office, shop-floor, and production areas as needed, remaining seated for extended periods, communicating effectively, reading, interpreting, and analyzing technical information. Expected Behaviors Ask and appreciate other opinions and feedback. Be courageous in your decision making. Act now – think long term in every decision. Take space back, leave space for others. Practice empathetic listening. Put your focus on execution and on accomplishing your goals. Additional Information At Daimler Buses Mexico, we appreciate individual strengths that lead to the best team performance and aspire to become a truly diverse, equitable and inclusive company, inspiring a culture that fosters a deep sense of belonging. We value diversity among our colleagues; we encourage diversity and respect the principle of equal treatment. The diversity of ideas, approaches and skills enhances the quality of our work and thus ensures our long-term success. We want to benefit from social diversity, languages, cultures and life projects. We encourage and respect this diversity. For this reason, we do not discriminate against anyone and treat all people equally regardless of their origin, nationality, religion and beliefs, political or trade union activity, sex, sexual orientation, gender identity or expression, age, disability or medical condition. #J-18808-Ljbffr