UX Product Owner

**Company Description**AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program."AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates**Job Description** A Unique Opportunity**:AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented, entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry-leading customer-facing platform.**We are looking for an innovative, customer centric Architect to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience.**The Architect will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Architect will **oversee the selection of release cycles for features and enhancements of the portal.**This role requires a critical blend of **technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality** for outstanding customer experience.The Architect will **lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL.** In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible **for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.****Overall Responsibilities**:The Architect responsibilities include roadmap, CX embedded strategy for online experience, planning and monitoring product releases and ensuring deliverables are met with the highest quality. He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.The Architect will be both visionary and hands-on, interacting with developers, executive sponsors, marketing specialists, sales, customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas, overseeing technical implementation, and managing documentation and maintenance.This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.- Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL. Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.- Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts to create and lead effective and timely releases.- Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.- Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.- Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.- Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.- Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to co