Subscriptions Specialist

Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.

Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward.

People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.

Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.

Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.

We are seeking a Subscriptions Specialist to join our Customer Experience Team at Monograph. In this role, you will be responsible for driving customer retention and expansion by supporting various facets of our accounts management, for example annual renewals and conversion campaigns, through various projects and tasks. You’ll report to the Subscriptions Manager.

• Renewal Management: You’ll prioritize timely customer communications for subscriptions that are due to renewal, answering questions about pricing, tier options and tracking the outcome.
• Plan Conversions: You’ll execute against marketing campaigns to encourage customers to switch from monthly to annual plans. Using personalized messages and offers based on customer segmentation and account notes.
• Cancellations: You’ll be responsible for tracking notes from customers on cancellations to anticipate and highlight trends.
• Cross-Team Collaboration & Support: You’ll support the Subscriptions Manager with retention related projects as needed.

• Must be able to work in EST or CST timezone
• 3 years+ experience in SaaS sales or account management, with exposure to upselling and cross-selling.
• Goal oriented mindset, backed by solid project management capabilities.
• Proven ability to work independently and collaboratively, with strong attention to detail and professionalism.

This is a part-time, hourly role with compensation based on experience. The position requires a commitment of 24 hours per week, with flexibility on how those hours are distributed across the work week. There is potential for this role to transition to a full-time contract position in the future.

Innovative engineering and product culture

Early-stage well-funded company

Inclusion and diversity as a company priority

And for US-based, full-time employees:

100% premium coverage on our healthcare plans for employees and their families

Dental & vision coverage for employees and families

New laptop & equipment

Wellness Stipend