Customer Service Engineer
hace 4 semanas
Important company requires:**Lead - Customer Service Engineer -SOC/ Hybrid in CDMX****Essential Qualifications**:- **Education: Bachelor's Degree in Electrical, Electronics, Telecommunications.**:- **Languages: Fluent English (Proficiency in English is required).**The position is part of the Service Operations Centre (SOC), which acts as a single point of contact for customers in the international division. The objective of the role is to manage incidents and customer requests, ensuring:- Incident or request reception.- Analysis and troubleshooting.- Resolution or escalation.- Case closure.- High-level customer service.**Requisite Skills**:- 6 to 8 years telecommunications experience, preferably for a service provider.- CCNP/CCIE certification and simmmilar level SDWAN certification or Any Basic Network -security- related certification is a plus.- Indepth Knowledge of IP addressing, routing protocol (BGP, OSPF etc.)- Indepth Knowledge of VPN /IPsec technology.- Understanding of security, firewall, the proxy is a plus (Fortinet/Zscaler/Paul Alto etc.)- knowledge of OSI layer and Layer 1/2 technology (xDSL, Ethernet, leased lines, wireless)- Strong customer focus.- Excellent oral and written communication skills, team player, good listening skills.- Coordination skills and result-focused, requires push and escalate.- Work effectively under pressure.- Proficient with Microsoft Office Suite.- Excellent aptitude for problem-solving and good analysis skills.- Ability to learn, autonomy, the capacity of initiative.**Functions**:- Understanding the customer issue /requirement and capture in ticket/system- Support the desk to resolve the issues.- Troubleshoot to isolate and resolve the level 3 incidents/queries.- Escalate to next level or partner to resolve incidents within SLA.- Review and perform the impact analysis for changes, execute the changes complex followed with post check.- Participate in technical and design discussion with customer and Solution.- Run and analyze traffic reports, IP configuration.- Coordinate and participate in troubleshooting efforts between departments and vendors.- Manage and monitor Planned Maintenance.**Job Type**: Hybrid.**Location**: Mexico City (Polanco - Santa Fe)**Salary**:Open- Based on experience.Tipo de puesto: Tiempo completoSueldo: A partir de $20,000.00 al mesExperiência:- SOC: 6 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: remoto híbrido en 11560, Colonia Polanco, CDMX
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Customer Service Engineer
hace 8 horas
Colonia Polanco, México GSB A tiempo completoImportant company requires: **Lead - Customer Service Engineer -SOC/ Hybrid in CDMX** **Essential Qualifications**: - **Education: Bachelor's Degree in Electrical, Electronics, Telecommunications.**: - **Languages: Fluent English (Proficiency in English is required).** The position is part of the Service Operations Centre (SOC), which acts as a single...
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Field Service Engineer Latin America
hace 6 días
Colonia Polanco, México Greeneon A tiempo completoCompany Description Our client, one of the largest corrugated machinery manufacturer in the world with plants in the US, Europe & Asia is looking for a Field Service Engineer/Latin America with a good level of Chinese-Mandarin and English/Spanish, based out of Mexico. **Job Description**: Perform installation, diagnosis, troubleshooting, operator and...
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Field Service Engineer Latin America
hace 6 días
Colonia Polanco, México Greeneon A tiempo completoCompany DescriptionOur client, one of the largest corrugated machinery manufacturer in the world with plants in the US, Europe & Asia is looking for a Field Service Engineer/Latin America with a good level of Chinese-Mandarin and English/Spanish, based out of Mexico.**Job Description**:Perform installation, diagnosis, troubleshooting, operator and...
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Customer Service
hace 4 semanas
Colonia Polanco, México MultiLatin Background Screening A tiempo completo¡Empresa líder en Background Screening a nível Internacional!Buscamos tu talento como:- **CUSTOMER SERVICE - SECTOR CORPORATIVO**_- Idioma: Bilingüe / INGLES AVANZADO- Horario: Lunes a Viernes 9:00 a 18:00 hrs- Zona de trabajo: Oficina Polanco- cerca metro Auditorio o metrobús Campo Marte- Escolaridad: Lic.trunca o terminada- Manejo de...
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Customer Service
hace 4 semanas
Colonia Polanco, México MultiLatin Background Screening A tiempo completo¡Empresa líder en Background Screening a nível Internacional!Buscamos tu talento como:**CUSTOMER SERVICE - SECTOR CORPORATIVO***:- Idioma: Bilingüe / INGLES AVANZADO**_- Horario: Lunes a Viernes 8:00 a 17:00 hrs- Zona de trabajo: Oficina Polanco- cerca metro Auditorio o metrobús Campo Marte- Escolaridad: Lic.trunca o terminada- Manejo de...
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Bilingual Customer Service Representative
hace 4 semanas
Colonia Polanco, México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita:**BILINGUAL CUSTOMER SERVICE REPRESENTATIVE**- Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas.- Idioma**:Inglés Avanzado (INDISPENSABLE)**:- Capacidad de análisis.- Capacidad de realizar múltiples tareas.- Manejo de Excel- Escolaridad: Licenciatura...
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Bilingual Customer Service Representative
hace 7 horas
Colonia Polanco, México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita: **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** - Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas. - Idioma**:Inglés Avanzado (INDISPENSABLE)**: - Capacidad de análisis. - Capacidad de realizar múltiples tareas. - Manejo de Excel - Escolaridad:...
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Customer Service
hace 7 horas
Colonia Polanco, México MultiLatin Background Screening A tiempo completo¡Empresa líder en Background Screening a nível Internacional! Buscamos tu talento como: **CUSTOMER SERVICE - SECTOR CORPORATIVO***: - Idioma: Bilingüe / INGLES AVANZADO**_ - Horario: Lunes a Viernes 8:00 a 17:00 hrs - Zona de trabajo: Oficina Polanco - cerca metro Auditorio o metrobús Campo Marte - Escolaridad: Lic.trunca o terminada - Manejo de...
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Customer Service Engineer Jr in Vivo
hace 3 semanas
Colonia Polanco, México Siemens Healthineers A tiempo completo¿Quieres ayudar a crear el futuro del cuidado de la salud? Siemens Healthineers es un lugar para las personas que dedican su energía y pasión a esta importante causa. Reflejamos nuestro espíritu pionero combinado con nuestra larga historia de ingeniería en la industria de la salud, que se encuentra en constante evolución.Te ofrecemos un ambiente...
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Customer Service Representative
hace 4 semanas
Colonia Polanco, México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios Internacional solicita:Buscamos tu talento como:**CUSTOMER SERVICE REPRESENTATIVE**Disponibilidad Inmediata**Requisitos**:- Licenciatura trunca o Terminada- 3 años de experiência desempeñándose como customer care, customer service y/o atención a clientes a sector corporativos, asistencia de soporte a clientes...
