Team Lead, Data Analytics

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Technical Operations (Tech Ops) team is essential for optimizing payment performance and safeguarding Stripe against financial losses. We focus on enhancing authorization rates, preventing degradation, reducing fraud, avoiding network fines, and ensuring accurate cost management. By collaborating with internal teams, we actively seek automation opportunities and develop workflows to bridge data gaps, driving efficiency and effectiveness in payment processing. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do In this role, you will act as a player-coach, supporting a team of Tech Ops Payments Analysts. Responsibilities Utilize data to guide people management strategies and enhance team productivity Play a key role in weekly ops reviews, leading discussions and supporting decision-making with data Provide direction and mentorship to your team, setting clear goals and expectations to achieve operational objectives Oversee team performance management to ensure alignment with KPIs Identify and implement process improvements to enhance operational scalability and user experience Manage capacity and scheduling, dividing and assigning work between team members Ensure that team members possess the necessary skills and resources to excel in their roles Support recruitment and onboarding initiatives to build a talented and diverse team Conduct structured career development conversations to coach and mentor team members in achieving their career goals Offer continuous performance feedback, and facilitate regular formal performance reviews Drive initiatives that foster a warm, engaging, and motivating team environment Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Preferred Qualifications The preferred qualifications are a bonus, not a requirement. 2+ years of experience coaching and leading teams while effectively managing performance Demonstrated ability to mentor team members and provide constructive feedback Proficient in data analysis, including A / B testing, data quality assessment, and reporting efficiency Strong proficiency in SQL Strong ownership mindset with the ability to unblock the team using internal and external resources Experience in delivering weekly and monthly business metrics and reporting Proven ability to work collaboratively with multiple cross‑functional stakeholders to drive results Excellent written and verbal communication skills in both English and Spanish In-Office Expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible. Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. #J Ljbffr #J-18808-Ljbffr