Customer Support Representative Csr
hace 4 semanas
This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Martindale-Avvo revenues. Additionally, this position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.**Key Responsibilities**- Handle inbound calls related to EV charging issues, billing questions, and general customer inquiries.- Guide customers through troubleshooting steps and offer technical support as needed.- Create and maintain accurate customer records in support platforms.- Follow up with internal teams to resolve complex issues.- Ensure full resolution of problems and maintain high customer satisfaction.- Communicate professionally and compassionately, both verbally and in writing.- Meet quality assurance standards and other performance KPIs.- Maintain strict confidentiality of customer information.- 1-2 years of experience in customer service or technical support.- Strong verbal and written communication skills.- Bilingual - **English required**; Spanish is a strong plus.- Analytical, detail-oriented, and customer-focused.- Comfortable navigating multiple software tools (Microsoft Office, internal systems, websites).- Able to type at least 25 WPM.- Professional, friendly, and proactive demeanor.- Background or interest in electric vehicles is a plus.**Work Schedule**- TRAINING SCHEDULE: Monday to Friday 8:00 AM - 4:00 PM- WORKING SCHEDULE: Monday to Friday 7:00 AM - 4:00 PM- Breaks include lunch and short breaks in compliance with labor laws.**Compensation**- **Base Gross Monthly Salary**: $16,000.00- **Bonus**: Based on performance metrics $1,500- **Pay Frequency**: Biweekly**Benefits**- Food Vouchers- Savings Fund- Law Benefits: IMSS, vacation, profit sharing (PTU)- Private Medical Insurance (after 1.5 years of tenure)- Professional development in a growing and sustainable industry- **Why Join Us?**_Join a global leader in customer experience and play a part in shaping the future of transportation. You’ll be helping drivers power their EVs, contributing to a cleaner planet while building a rewarding career in a dynamic and fast-paced environment.Tipo de puesto: Tiempo completoSueldo: A partir de $16,000.00 al mesBeneficios:- Vales de despensaPago complementario:- Bono de asistencia- Bono de productividad- Bono de puntualidad- Bono mensualTipo de jornada:- Lunes a viernesIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
-
Csr Customer Service Representative
hace 4 semanas
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE**Requisitos**- Experiência en customer service- Inglés Avanzado- Preparatoria terminada- Disponibilidad de rotar turnos**Ofrecemos**$14,500 nominalesSeguro de vidaSeguro de gastos médicos mayores familiarSeguro dental y visualVales de despensaAguinaldo**Salary**: $14,****** per monthApplication Question(s):- Do you have...
-
Csr Customer Service Representative
hace 6 días
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE**Requisitos**- Experiência en customer service- Inglés Avanzado- Preparatoria terminada- Disponibilidad de rotar turnos**Ofrecemos**$14,500 nominalesSeguro de vidaSeguro de gastos médicos mayores familiarSeguro dental y visualVales de despensaAguinaldo**Salary**: $14,500.00 per monthApplication Question(s):- Do you have...
-
Csr Customer Service Representative
hace 4 semanas
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE**Requisitos**- Experiência en customer service- Inglés Avanzado- Preparatoria terminada- Disponibilidad de rotar turnos**Ofrecemos**$17,000 nominalesSeguro de vidaSeguro de gastos médicos mayores familiarSeguro dental y visualVales de despensaAguinaldo2 días de vacaciones adicionales a la ley por añoPresencial**Salary**:...
-
Csr Customer Service Representative
hace 6 días
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE **Requisitos** - Experiência en customer service - Inglés Avanzado - Preparatoria terminada - Disponibilidad de rotar turnos **Ofrecemos** $14,500 nominales Seguro de vida Seguro de gastos médicos mayores familiar Seguro dental y visual Vales de despensa Aguinaldo **Salary**: $14,500.00 per month Application...
-
Csr Customer Service Representative
hace 9 horas
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE **Requisitos** - Experiência en customer service - Inglés Avanzado - Preparatoria terminada - Disponibilidad de rotar turnos **Ofrecemos** $17,000 nominales Seguro de vida Seguro de gastos médicos mayores familiar Seguro dental y visual Vales de despensa Aguinaldo 2 días de vacaciones adicionales a la ley por...
-
Customer Support Representative Csr
hace 11 horas
Guadalajara, México Intugo A tiempo completoThis position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Martindale-Avvo revenues. Additionally, this position initiates the escalation process for unresolved customer problems. CS Representatives performing at...
-
Customer Service Representative
hace 4 días
Guadalajara, Jalisco, México KTek Resourcing A tiempo completoPosition: Customer Service Representative (Portuguese)Location: Guadalajara MXYears of experience needed 2–4Technical Skills:Implementing contract management best practicesDevelopment and support for accountsForecast, update, and follow up with different departments.Specialized Supply Chain data management activitiesManage of SAP/S4-EXCEL-OUTLOOKExcellent...
-
Customer Support Representative
hace 2 días
Guadalajara, México Tata Consultancy Services A tiempo completoJob Title: Customer support representative Job Location: Guadalajara, Mexico Job Description Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.
-
Customer Support Representative
hace 5 horas
Guadalajara, México Tata Consultancy Services A tiempo completoJob Title: Customer support representative Job Location: Guadalajara, Mexico Job Description - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints.
-
Customer Service Representative
hace 4 semanas
Guadalajara, México Digital Risk, LLC. A tiempo completo**Company Description**Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...
