Technician, Occupancy

Location:- Juarez - Juarez, Mexico - 2290 Avenida de la Torres- Job Family:- Manufacturing- Worker Type Reference:- Regular - Permanent- Pay Rate Type:- Hourly- Career Level:- U2- Job ID:- R- **Description & Requirements**:**About the Role****What You Will Do**- Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees- Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employees- The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.- Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices- Basic printer support, Basic VOiP equipment, Support for mobile devices- Install and troubleshoot the VPN client like the Cisco connect. Webex, Jabber installation and troubleshooting.- Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows, Linux and scanner, printer, fax, VOIP phones- Knowledge of support for Mobile devices, with focus on Android- Basic Administration of windows 2003, 2008, 2012 Server, Active directory, File server, DFS rights, DHCP, DNS, WINS.- Hands & Eyes support for Data Center activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation- Understanding or knowledge of RAID, Storage SAN, NAS, backup tape technologies.- Knowledge in network - LAN, WAN, functionality of switches, routers, firewalls and VPN- Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk.- Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.- Provide support to VIP users with excellent communication and adherence to ITIL process.- Responsible for all back-end IT administration located at the facility,- Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.- Work closely with Corporate Information Technology department to identify and address facility related technology requirements.- Provide device installation, initial instructions on hardware/software and problem resolution.- Provide excellent customer support for Desktops, laptops, mobile and printers. Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM. Harman will be responsible for warranty support. For replacement of equipment.- Support the Campus Locations on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support- Ensure proper maintenance and operation of the data center and its components.**What You Need to Be Successful**- Initiative- Innovation- Effective communication- Adaptability- Orientation to quality- Customer orientation- Orientation to profitability- Management through processes and indicators**Bonus Points if You Have**- Leadership.- Change Orientation.- Collaboration.- Judgment.- Result Driven.- Analytical.- Problem solving skills.- SAP Knowledge**What Makes You Eligible**- 1 years of experience supporting companies with more than 30 physical and virtual Windows servers- 1 year of experience in supporting transnational companies.- Experience for negotiation with suppliers for 1 year.- Proven experience for the development and execution of the data center's technological renewal strategy.- Professional career related to information technologies.**What We Offer**- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)- Extensive training opportunities through our own HARMAN University- Competitive wellness benefits- Tuition reimbursement- “Be Brilliant” employee recognition and rewards program- An inclusive and diverse work environment that fosters and encourages professional and personal development**You Belong Here**HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continui