Gerente de Recursos Humanos

CyraCom International has been a leading provider of language services in the United States for over 25 years. We are thrilled to be opening our first contact center in Guadalajara, Jalisco, and are seeking an experienced, dynamic, and dedicated Human Resources Manager to support our employees on-site in Guadalajara. At CyraCom, your work makes a difference for people around the US each day, as you work with a team of diverse and passionate professionals to contribute to our mission: providing greater access to people who need language support.**As a Human Resources Manager, you will**:- Plan, direct, supervise, and coordinate work activities of human resources staff in assigned human resources function(s) and/or at facilities in accordance with applicable policies, procedures, rules and laws.- Provide counsel and guidance to managers regarding employee relations issues; maintain records related to employee relations issues.- Support the performance management process for assigned locations and departments; ensure all employee evaluations are completed on time and correctly processed; analyze performance information and makes recommendations for corrective action and continuous improvement plans.- Oversee and process employee separations, ensuring compliance with policies, rules, and laws.- Collect, track and review turnover and attrition statistics; compile data and make recommendations for improvement.- Ensure timely and accurate processing of payroll documents.- Represent CyraCom favorably to the public; perform human resources related outreach activities such as liaison to employment agencies, background investigation providers, advertising sources, etc., as assigned by Director or AVP of Human Resources.- Extract data from HRIS and other databases; analyze data, review, edit and write reports/documents and make recommendations for assigned human resources functional area(s).- Assist in organization training and development efforts; coordinate with managers and supervisors to determine employee training needs; administer supervisory training and staff development programs.- Write, revise, edit and proofread job descriptions and related documents.- Participate in developing department goals, objectives, and systems.- Participate in Human Resources and supervisory staff meetings.- Travel from regular office location for meetings, training, presentations, and related human resources activities, as needed.- Demonstrate a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.- Demonstrate a continued commitment to professional education and industry best practices.- Agree to and support CyraCom’s Human Resources Code of Conduct.- Perform all other duties as assigned.- All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.**As a Human Resources Manager, you must have**:- Knowledge of statistical methods and concepts and other analytical tools used in human resources processes.- Sufficient computer knowledge to quickly learn and work on a daily basis with an enterprise HRIS system.- Exceptional organizational and time-management skills to accomplish a high volume of competing work assignments and routine duties within established deadlines.- Strong critical thinking and risk assessment skills.- Ability to respond appropriately and work effectively in highly stressful situations, including dealing with angry or upset employees, accomplishing work within tight deadlines or working long hours, and/or communicating unpopular or complex policies or procedures.- Exceptional commitment to confidentiality in sensitive human resource matters.- Ability to organize, convene and chair a meeting to achieve state outcomes/objectives.- Ability to operate competently common office equipment, including, but not limited to, computer, fax, copier and telephone system.**As a Human Resources Manager, you must be**:- Skilled in establishing and maintaining effective work relationships.- Skilled at timely addressing uncomfortable or difficult employee performance issues and situations, working towards an effective resolution.- Skilled at preparing presentations and delivering them to a wide variety of audiences.- Skilled at researching and analyzing data, identifying trends, preparing written reports of findings and making oral presentations of findings.- Skilled at communicating effectively