SeniorUX Content Designer

Senior UX Content Designer

Are you someone who loves the challenge of turning complex products, problems and constraints into elegant solutions that meet users’ needs?

If yes, we are looking for you

Join our new Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape.

We are moving fast, are customer obsessed and are re-imagining our business by focusing on the unique needs of individual industries and users.

About the role

In this opportunity as a Senior UX Content Designer, you will:

• Drive end-to-end UXC solutions within our product or digital space.
• Help define users’ needs/problems and influence the overall solution with UXCD approach.
• Mentor/coach Junior and Mid UXCD resources.
• Execute efficiently, effectively, and independently; addressing any issues that arise.
• Work in sometimes ambiguous spaces and use data and foundational UX knowledge to influence decisions and problem solve.
• Think critically not just about the right words for an experience, but about the right experience for words.
• Demonstrate the critical influence of words and visual language across design, research, product, and development teams.
• Help educate the organization about the importance of UX content/design/research-thinking habits and the impact of cross-team engagement on user experience outcomes.
• Help build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teams.
• Extend UX content writing skills into UX content organization through design system, mapping, taxonomy thinking and outputs.
• Participate in content strategy efforts, such as:
  • Auditing product lines or digital experiences for areas of UX content opportunity.
  • Defining and evolving voice and tone elements for both disparate and experientially connected products.
  • Helping team members and partners align to processes around road mapping, asset storage, design system, and work management tools.
  • Identifying gaps and their solutions within and across team processes.
  • Leading empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research.
  • Prepare work for and lead cross-content/cross-UX ideation workshops and training sessions.
  • Be customer obsessed and advocate for customers during product prioritization.
  • Have a growth mindset by thriving on challenges and viewing failures as a springboard for growth.

About you

You’re a fit for the role if your background includes:

• Bachelor’s degree in writing, marketing, communications, or related field.
• 5+ years progressive professional experience including combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web).
• Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers.
• Expert understanding of current design thinking and UX content design best practices.
• Radical user-focus and influencer within and across complex groups, if not large organizations.
• Experience evangelizing UX content writing/design within a large organization to build peer and leadership understanding of and emphasis on importance.
• Extensive experience working with designers and developers within a UX, creative, marketing, or similar setting.
• Able to take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight.
• Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools.
• Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners.
• Understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success.
• Present influential information to upper-level leadership in project stand-ups.
• Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content.

Preferred experience and knowledge:

• Great familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content.
• Agile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc.
• Familiarity with content management systems and analytics tools.
• Familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively.

To apply, please upload your updated resume in English.

Location: CDMX

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just, and inclusive future?

At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.