Technical Landscape Owner

**We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.**Meet your team**:SAP Enterprise Cloud Services supports customers throughout their Cloud transformation and plays an important role for achieving SAP’s cloud ambition. We run the SAP software product portfolio on the customers’ preferred infrastructure (SAP HANA Enterprise Cloud or Hyperscalers) and with SAP Cloud Application Services at the core, we help customers to accelerate their SAP S/4HANA adoption and transformation to become an Intelligent Enterprises.One of SAP’s largest customers has started their “RISE with SAP” transformation and tasked SAP to move their business to the cloud. As part of this transformation, the ~80 productive landscapes must be moved to the infrastructure of Microsoft (Azure) and Amazon (AWS). In parallel to the migration, the customer is also undergoing an SAP S/4HANA transformation to become an Intelligent Enterprise.To provide the right level of service and to cope with the complexity and the specialties of the customer, we are expanding a dedicated team within Enterprise Cloud Services Region MEE to work exclusively for this customer. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption.**What you'll do**:We are looking for a **Senior Technical Landscape Owner**for one of our strategic customer accounts.As a **Senior Technical Landscape Owner**, you are part of an SAP Technology expert team who are the primary SPOCs and E2E responsible for all customer SAP landscapes. Apart from this you are supporting the Head of Technical Service Management and your PLO colleagues in optimizing processes (e.g., Alert management, automation) and improving the end-user experience (e.g., Performance).**What you'll bring**:- Familiarity with SAP system administration tools of NetWeaver and non-NetWeaver based systems.- Solid experience in technical planning, implementation, configuration, and integration of SAP solutions: Installations, migrations, upgrades, and operations for large/complex environments.- Good knowledge of the entire SAP technology stack: NetWeaver, database, operating system (Linux, HANA, ASE)- Experience with hyperscalers (Azure / AWS) and their virtualization technologies.- Solid understanding of network concepts: DNS, Firewalls, network-based encryption, routers, subnets etc. Being able to do troubleshooting of network issues (collaborating with network experts) is a big plus.- Identify top issues, define, and drive implementation of the action items- Lead technology discussions, drive innovations and act as the escalation point for technical issues- Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases: Build, cutover / business go-live and operations.- You make sure the systems run smoothly by proactively identifying issues before they impact availability. When issues do arise, you collaborate closely with the customer and all relevant teams to solve them as quickly as possible.- Work as trusted technical advisor representing SAP ECS in customer/partner/consulting discussions- Support the Cloud Advisory Architect (CAA) to identify customer future requirements- Works as feedback channel for customers in SAP ECS, providing improvement inputs to HEC cross delivery units (SE, Productization, Scalable Units)- Understand end to end business drivers for customers to be in cloud, translating it into technical requirements and easy to consume cloud solutions- Support Engagement Lead and Project Lead in delivering customer services. Customer Satisfaction depends on these three roles (EL, PL and TLO) working together seamlessly.- Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction.- This is very much a customer-facing role. You will be working closely with customer technical experts daily.- You may be required to work on weekends/off hours during critical customer escalations or go-lives. Flexibility is must.- Support delivery teams to perform and drive root cause analysis to completion- Mentor and guide junior members of the team**What we expect from you**:- A bachelor's degree in computer science, Engineering, Information Management, or related field.- Expert in industry and standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SA