Cluster General Manager

“The world is yours with Meliá”

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: To consider your candidacy, it's important that you are part of the Hotel Management Talent Pool.

Additionally, before applying, you must inform your direct supervisor and/or Hotel Director, as well as your HR manager, about your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Cluster Information (Hotel Information)

Our hotels, Paradisus Playa del Carmen 5* and Paradisus La Perla 5* - Adults Only , both located in the heart of the famous Playa del Carmen and set in a spectacular mangrove forest near vast, white-sand beaches, are all-inclusive luxury resorts that guarantee a truly unique vacation experience.

• Playa del Carmen - Family Concierge: Family Concierge aims to fulfill the desire for luxury and comfort that everyone longs for, offering countless benefits through our VIP service.
• La Perla - The Reserve: The Reserve offers an unforgettable experience—a private corner of paradise with adults-only service, ideal for travelers looking to escape from it all.
• Outstanding Recognitions: Queer Destinations Committed, Wellness for Cancer, ESR (Socially Responsible Company), Ecostars, and Forbes Travel Guide.
• Cuisine:
  • Sal Steak Cave: A dining experience for die-hard carnivores. Seasoned cuts of the finest meats, grilled in Josper, Rodizio, Argentine, and American styles, paired with an innovative beverage menu. For guests aged 18+.
  • Capella: A trattoria that uses simple ingredients to create fine rustic Italian cuisine, featuring an exclusive menu designed by acclaimed Chef Antonia Lofaso. Open to all guests.
  • Lemon Fish: Latin-fusion cuisine with an excellent ceviche bar, served in the private dining room or on the terrace overlooking tropical gardens. Located in Paradisus La Perla, for guests aged 18+.
• YHI SPA: A 791m² space dedicated to pampering both mind and body, located in the heart of Playa del Carmen.
• Fitness Center: A gym equipped with state-of-the-art resistance equipment, including Kinesis, recumbent bikes with backrests, stair climbers, ski machines, and more. For guests aged 18+.
• Pets on Board: A program specially designed for dogs that includes exclusive amenities and natural, organic products.
• The Kidsdom (Playa del Carmen): Endless adventures on Planet Aiyanna, a floating island where Willow lives with her pet and best friend Holly. The perfect place for children to enjoy exciting activities.

Mission of the Cluster General Manager Position

As the highest-ranking executive managing our three hotels, the Cluster General Manager will be responsible for the overall operations of the cluster and the leadership of the hotel teams. This role includes overseeing planning, coordination, management, and analysis across all departments, ensuring excellence in service delivery and operational efficiency. The Cluster General Manager will lead with a strategic vision, driving performance and fostering a culture of collaboration and continuous improvement within the hotels.

What do we expect from our Cluster General Manager?

Required:

• A minimum of five years of proven experience in general management, with strong problem-solving capabilities.
• Strong communication skills in both Spanish and English.
• Good knowledge and experience in the Caribbean hotel management market.
• Functional knowledge of all department operations and experience in managing high-volume, all-inclusive leisure hotels.
• Experience in luxury leisure resorts.
• Ability to drive financial performance and business opportunities as defined by MHI.
• Excellent leadership skills with a hands-on approach and a lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
• Ability to work in Playa del Carmen (Mexico).

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.