Systems Manager

hace 2 semanas

Desde casa, México Bhuvi IT Solutions A tiempo completo

**Job Description - Systems Manager****Position: Google Workspace Administrator and Remote Hardware Support****Mexico Remote****Department: IT/Information Systems****Key Responsibilities**:- Manage user accounts, groups, and organizational units within Google Workspace.- Manage Jira, Confluence, Hiver, Slack, and other productivity tools for the organizationGmail, Google Drive, Google Docs, Google Sheets, Google Meet, etc.- Manage Hiver, Zoom, Teams, CRM solutions, Domo, Zapier, KnowB4, RingCentral, in-house- Track work tickets in Jira, triage, and escalate as needed.- Procure equipment and software for team members after approval.- Monitor system performance and usage to ensure optimal functionality and efficiency.- Manage cybersecurity, backups, business continuity, and compliance tasks.- Collaborate with end users on finding resolutions for their needs.- Handle user account creation, deactivation, and permission management.- Implement and manage security settings, including two-factor authentication, data lossprevention, and access controls.- Perform Monthly reporting tasks and report KPI.- Manage Google Chrome, Windows, and Mac devices.- Administer O365 account for some users.- Patch management or corporate devices.- Familiarity with other cloud services and platforms (e.g., AWS, Microsoft 365).- Ensure compliance with organizational policies and regulatory requirements.- Respond to security incidents and implement corrective actions as needed.- Organize and document Incident response and service management processes.- Other tasks as assigned.**Technical Requirements**:- Excellent interpersonal, communication, and English comprehension skills, and the ability toremain calm and professional under all circumstances.Job Description - Systems Manager- Quickly identify problems, form solutions, and execute step-by-step troubleshootingprocedures.the needs of the organization.- Proven experience as Admin for Google Workspaces, preferably a multiple workspacestructure- Hiver Admin a plus- Experience with Jira ticketing and Confluence,- Ability to write clear and concise instructions and proposals- Ring Central Admin experience- In-depth knowledge of Google Workspace products and services.- Experience with cloud-based administration and security best practices.- Strong problem-solving skills and attention to detail.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.- Experience administering AWS and O365.- Certifications in Google Workspace Administration (e.g., Google Certified Professional- Google Workspace Administrator) are a plus.**Job Type**: ContractWork Location: Remote

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