Senior Analyst Pricing

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Analyst**Role Purpose**:The responsibility of this role would be to own and manage enterprise reference data maintenance for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business (Pricing). The responsibilities also include the management of market data feeds both end of day as well as real time data from third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products.The staff will be involved in maintaining the Instrument Reference data & responsible to support the existing BAU process and would be responsible for end-to-end understanding of the process/systems vs impact and to develop/recommend/follow robust controls. He/she would also be responsible to investigate/analyse any queries and respond accordingly, which would help achieving productivity & quality levels are achieved to maximize customer delight.**Main Activities**:- To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard.- To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness, and professionalism.- Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.- To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner.- To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides- To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring.- To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.- To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes- Operations Management (Pricing Data of various investment products - Essential)- To ensure that the validity and accuracy of each data records on Back-office systems are verified.- All vendor issues are escalated in a timely manner and tracked through to resolution.- Act as a single point of contact for all information needed by various teams across Data Ops Pricing, onshore business management functions, etc.- Perform effective analysis on the projects assigned. This should include end-end view from vendor to consumer.- Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures)- Good knowledge on Market /Regulatory updates and impact on the process- Identify areas of opportunity within different processes and recommend/build effective controls.- Effective vendor management & all vendor issues on the data are resolved on a timely basis.- Procedural changes/new initiatives are reviewed, fully communicated, and implemented.- Prepare up to date reports & presentations for senior management meetings.- Ensure timely completion of EUC assessments in EIM.**Leadership & Teamwork**- Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.- Strike balance among task, team and individual to inspire and influence staff for the best.- Create an environment where skills and knowledge is openly shared to achieve department and business goals.- Work is organized and processed/completed within agreed timescales. On-going monitoring and review of workflow and priorities are in accordance with procedures.- Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.**Customer**- Implement effective customer feedback mechanisms and monitoring ‘Service & Quality’ of the section to ensure high Customer Service Standards.- Problem situations are proactively identified and resolved to give maximum customer sa