Customer Service Team Leader

hace 4 semanas

Silao, México Schreiber Foods A tiempo completo

Job Category:SalesJob Family:International SalesJob Description:Job Description SummaryThe Customer Service Team Leader focuses on on time and complete delivery, follow-up on complaints, revision of orders with production, quality and planning area. Leads the customer experience team, owns Voice of the Customer, contributes to business growth and meets Schreiber established business plans. Responsible for monitoring and reporting Service Metrics and leading cross functional and customer initiatives that create mutually beneficial solutions. Leads the S&OP team in order to review line capacities vs. volume requested by customers to have a long-term vision of plant needs and cover customer demand and needs.Role & Responsibilities- Hire, train, coach, establish and evaluate developmental activities for team members. Identify opportunities for professional growth.- Lead the Customer Support team in creating a positive customer experience through understanding voice of the customer and providing solutions as needed. Ensure team is providing comprehensive follow through internally to ensure customer satisfaction.- Monitor, maintain and communicate service metrics. Ensure knowledge and utilization of tools needed to perform essential duties. Included but are not limited to Oracle, Sales Cloud, Dashboards, Tableau, Power BI.- Build internal relationships and understand key business processes to effectively lead a team that communicates and executes to customer requirements and expectations.- Develop and maintain product knowledge to ensure thorough understanding of all product category offerings to customers.- Collaborate with cross functional teams to execute the S&OP program and manage new projectsKey Ingredients- Bachelor degree in Business or related field- 5-7 years in customer services, sales or marketing- Spanish and English fluency required- Demonstrated ability in leadership and organizational influence on behalf of the customer- Excellent communication, organization and analytical skills- Self-motivated, creative and flexible

  • Customer Service Team Leader

    hace 5 días

    Silao, México Scott Conner Human Capital Solutions A tiempo completo

    to review our Privacy Policy. to review our Cookie Policy.Customer Service Team Leader page is loaded## Customer Service Team Leaderlocations: Silao, Mexicotime type: Full timeposted on: Posted 7 Days Agojob requisition id: R0031801# **Job Category:**Sales# **Job Family:**International Sales# **Job Description:****Job Description Summary**The...

  • Customer Service Team Leader

    hace 7 días

    Silao, México Schreiber Foods A tiempo completo

    OverviewThe Customer Service Team Leader focuses on on time and complete delivery, follow-up on complaints, revision of orders with production, quality and planning area. Leads the customer experience team, owns Voice of the Customer, contributes to business growth and meets Schreiber established business plans. Responsible for monitoring and reporting...

  • Customer Service Team Leader

    hace 5 días

    Silao, México Schreiber Foods A tiempo completo

    OverviewThe Customer Service Team Leader focuses on on time and complete delivery, follow-up on complaints, revision of orders with production, quality and planning area. Leads the customer experience team, owns Voice of the Customer, contributes to business growth and meets Schreiber established business plans. Responsible for monitoring and reporting...

  • Customer Service Team Leader

    hace 2 semanas

    Silao, Guanajuato, México Schreiber Foods A tiempo completo

    Job Category:Customer Service & ExperienceJob Family:Customer ExperienceJob Description:Job Description SummaryThe Customer Service Team Leader focuses on on time and complete delivery, follow-up on complaints, revision of orders with production, quality  and planning area. Leads the customer experience team, owns Voice of the Customer, contributes to...

  • Customer Service Team Leader

    hace 2 días

    Silao, Guanajuato, México Schreiber Foods A tiempo completo

    Job Category:SalesJob Family:International SalesJob Description:Job Description SummaryThe Customer Service Team Leader focuses on on time and complete delivery, follow-up on complaints, revision of orders with production, quality and planning area. Leads the customer experience team, owns Voice of the Customer, contributes to business growth and meets...

  • Customer Experience Team Leader

    hace 5 días

    Silao, México Schreiber Foods A tiempo completo

    A leading dairy company in Guanajuato is seeking a Customer Service Team Leader to focus on delivering excellent customer service and managing team performance. You will lead initiatives that enhance customer experience and monitor service metrics. The ideal candidate will have a Bachelor's degree in Business, along with 5-7 years in customer service or...

  • Junior Team Leader Program Management

    hace 1 semana

    Silao, México Moriroku Technology de México SA A tiempo completo

    **Responsibilities**: Ø **Be the support to the Assistant project leader or Minor model project leader. Manage and control action items as project assistant leader for new model development project internally and externally with the customer as a project team.** Ø **Communicate with the customer & internal support departments to accomplish new model...

  • Junior Team Leader Program Management

    hace 1 semana

    Silao, México Moriroku Technology de México SA A tiempo completo

    **Responsibilities**:Ø **Be the support to the Assistant project leader or Minor model project leader. Manage and control action items as project assistant leader for new model development project internally and externally with the customer as a project team.**Ø **Communicate with the customer & internal support departments to accomplish new model project...

  • Production Team Advisor

    hace 4 semanas

    Silao, México Schreiber Foods A tiempo completo

    Job Category:Manufacturing/OperationsJob Family:Operations Leadership**Job Description**:The Production Team Advisor leads the efforts of a production team. Duties include planning, organizing, training, coaching, compliance with various customers, company, government requirements and guidelines.What you’ll do:- Develop Schreiber Foods Culture - Train,...

  • Team Leader

    hace 3 semanas

    Silao, México Denso Mexico SA de CV A tiempo completo

    Queremos que seas parte de la familia DENSODenso es una empresa japonesa con presencia internacional en más de 35 países y es líder en el sector automotriz, siendo de los principales proveedores de autopartes para fabricantes como: Toyota, Audi, Honda, Ford, Nissan, Chrysler-Fiat, GM Etc.Actualmente continuamos creciendo e implementando nuevos proyectos....