Site Reliability Engineer

Site Reliability Engineer (Middle/Senior) Apply for the Site Reliability Engineer (Middle/Senior) role at AgileEngine. AgileEngine is an Inc. 5000 company that creates award‑winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in application development and AI/ML, and our people‑first culture has earned us multiple Best Place to Work awards. Why Join Us Looking for a place to grow, make an impact, and work with people who care? We’d love to meet you What You Will Do Shift: Monday – Thursday 8 AM – 7 PM PST (11 AM – 10 PM EST) with rotating on‑call. On‑call shifts: every 6 weeks, one week as primary responder and the following week as secondary. Manage alerts daily, check systems, and elevate issues as needed. Provide 24×7 on‑call support for critical SaaS events. Be available for emergencies when team members are not present. Document issues and remediation steps. Proactively create appropriate monitors in the EKS/K8S ecosystem. Deploy to EKS/K8s clusters using Terraform and Helm. Learn and maintain existing infrastructure running under Docker Swarm. Improve existing infrastructure health by implementing checks and scripts to correct known issues. Maintain and develop deployment code. Automate manual tasks. Implement and integrate new technologies in our Cloud Infrastructure. Collaborate with other teams and departments to provide the highest level of support. Apply a real customer focus when planning deployments/updates, considering their impact before changes. Work closely with Support, Customer Success, Migration, and Professional Services teams to provide best‑in‑class SaaS service. Perform RCA and take corrective actions to prevent recurrence. Create and assign alert‑related actions to the appropriate team after investigation. Handle support requests for environment‑specific actions. Identify and provide automation requirements to improve RCA. Must Haves 2+ years of professional experience. Experience working with Datadog. Hands‑on experience as an AWS Cloud Engineer. Working knowledge of EKS, Terraform, and Helm. Experience with Docker and Docker Swarm. Good understanding of AWS IAM roles and policies. Experience logging and monitoring AWS resources using CloudWatch logs. Experience working in a Linux environment. Proficient in Bash and/or Python scripting. Strong understanding of web technologies such as REST APIs. Experience with monitoring solutions, such as Grafana and Prometheus. Excellent oral and written communication skills. Customer‑facing communication skills to explain issues and RCAs. Experience in product/app support for SaaS‑based products. Understanding of APIs, databases, systems architecture, and design. Experience designing, implementing, and operating in a DevSecOps environment. Ability to work independently as well as within a collaborative environment. Technical aptitude with a desire to learn new and evolving technologies. Upper‑intermediate English proficiency. Nice to Haves Experience with GCP or Azure. Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty. Perks and Benefits Professional growth: Accelerate your journey with mentorship, TechTalks, and personalized roadmaps. Competitive compensation: USD‑based compensation with budgets for education, fitness, and team activities. A selection of exciting projects: Work on modern solutions for Fortune 500 enterprises and product brands. Flexible time: Tailor your schedule; choose to work from home or the office. Job Details Seniority level: Mid‑Senior Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting Location: Guadalajara, Jalisco, Mexico Referrals increase your chances of interviewing at AgileEngine by 2x. #J-18808-Ljbffr