Senior Analyst
hace 1 mes
Senior Analyst - Client Support, Calypso, FinTech
Department: Customer Support
Employment Type: Permanent - Full Time
Description
Nasdaq recently acquired Adenza.
Senior Analyst - Client Support, Calypso, FinTech
Department: Customer Support
Employment Type: Permanent - Full Time
Location: Mexico City
Description
Nasdaq recently acquired Adenza.Learn more
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview We are seeking a Business Analyst with Collateral Management & Secfinance expertise to work in a customer-facing role, supporting the clients on Capital Market Solutions Application (Calypso). Your daily task is to address and resolve product issues related to the use, maintenance, and upgrade of the Calypso Application. You would also provide advice on the configuration and use of the Calypso Application and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, and customer delivery team. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets
Responsibilities
- Work collaboratively with case creators (customers, partners, and professional services) to resolve product issues they reported
- Work collaboratively with suppliers including product management, engineering, quality assurance, professional services, and other members of the product support organization to provide resolutions to reported problems
- Confirm submitted product support cases contain the information required to work starts
- Understand, analyze, and replicate product issues
- Provide known resolutions and/ or advice to customers, professional services, and partners
- Request product fixes from the engineering
- Create, test, and deliver hotfixes
- Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications
- Participate in the creation of new tools or new processes to improve customer satisfaction or improve product support effectiveness/efficiency
- Ensure assigned product support cases are moving as quickly as possible through the product support process flow and escalate issues to product support management when necessary
- Work on special projects as assigned
Skills And Requirements
- Bachelor's or Masters degree in Business / Finance field or equivalent
- Good understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products, and derivative markets (OTC and Exchange Traded). Expertise in other financial products like interest rate derivatives, foreign exchange, and other derivatives is an added advantage
- Advanced knowledge of Collateral Management and margining
- Good Understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management, and corporate actions
- Business Analysis Skills with a very strong Mathematical and Analytical Background
- Professional working proficiency in English is a must
- Knowing Java is not mandatory but will be an added advantage
- Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills
- At least 3 – 5 years of relevant , working experience within the banking/financial industry
- Experience of working in a Software company and/or knowledge of Object Oriented Programming is a plus
More About Us
Our Office:Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.
Why Apply:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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