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hace 1 semana

Saltillo, México Johnson Controls A tiempo completo

**Job Details****What are you going to do?**A Customer Support Specialist is responsible for providing exceptional service to customer by answering their questions, addressing their concerns, and resolving their issues. They act as a liaison between the customer and the company and are the first point of contact for customers seeing assistance.**How will you do it?****Handling non-conformities and complaints**- Issue internal complaint and RMA if required.- Send customer receipt confirmation of complaint- Follow up and coordinate internally on solution and corrective actions- Inform customer about corrective actions or escalate/involve account manager- Action on solution and corrective actions- Credit-note procedures (DOA)**Inquiry handling**- Handle customer questions on deliveries, delays, problems, etc.- Coordinate approach with Inside/outside sales representative- Troubleshooting and resolving customer complaints and issues- Gathering customer feedback and passing it along to the appropriate department for improvement.- Keeping accurate records of customer interaction and transactions. (salesforce)**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**Filing & miscellaneous**- Case management in Salesforce- Support debtor control on collecting accounts receivable- Keep customer details and price agreements up to date.- Adhering to company policies and procedures.**What are we looking for?**- Bachelor’s degree in business, international relations or related.- High English Proficiency (written and spoken).- PC skills - MS office- Communication and interpersonal skills- Problem-solving- Experience in international calls- Knowledge of internal ERPs.- Multitask and prioritize- Positive and empathetic approach to customer service.Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.

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