Application Analyst

**Application Analyst** **(** JW**)****UBICACIÓN PRINCIPAL**: MEXICO-DF-MEXICO DF**OTRAS UBICACIONES**: MEXICO**ORGANIZACIÓN**: AXA Seguros Mexico**TIPO DE CONTRATO**: Fijo**TURNO**: Trabajo de díaHORARIO**: Tiempo completo**DESCRIPCIÓN**En AXA estamos buscando gente como tú, que quiera poner a prueba sus límites mientras impulsa el progreso para el mundo.¿Estás listo(a)?**Job Purpose**:The Application Support Analyst will be responsible for supporting users across the front and middle office. One of the main duties of the role is to prioritise tickets in line with business demands so experience working within a similar buy side environment would be advantageous.Working as part of a global team with a follow the sun model the team in Greenwich are exposed to incidents and problems that could be raised in Paris, London and Hong KongWe are looking for someone who wants to work with 3rd party vendor systems and must have experience with front office Order Management Systems (OMS). Other experiences that are valuable include:- Experience working in a support environment where facing off directly to end users is valued- Experience with buy side systems such as Simcorp Dimension, Thinkfolio, or other OMS/EMS/Compliance systems- A strong technology background working with service logs, dashboards and automation tools- Ability to read and write SQL queries is desirableThis role will involve direct interaction with Fund Managers, Traders and Financial analysts**Key Accountabilities**:- Provide functional process and technical support on OMS/EMS systems.- Undertake daily operational checks, investigating and resolve any problems identified.- Follow strictly the procedures to send service requests to the editor and to escalate issues- Functional requirements gathering from the front, middle and back-office investment management system users- Maintain market awareness and propose new solutions/approaches to the business, building on a foundational knowledge of the process and data flows in use- Collaborate with third party vendors as required, in accordance with agreed standards and procedures- Build credible, trusted advisor relationships with the business and assist with issues as they arise, logging and tracking them in call logging tools.- Ensure appropriate change management processes are implemented to benefit users- Study and propose tactical solutions as required- Produce user and functional procedure guides- Communicate with the users on system/module availability / future evolutions using the standard templates- Provide training to clients when processes change, or new functionality becomes available- Provide expertise in technical/functional analysis to drive business process change- Ensure compliance with all information security policies and proactively look for advice for new scenario as they arise- Participate actively on the yearly upgrade of SimCorp Dimension and on any patch release (qualification, regression tests, etc )Assist the project managers in the context of projects impacting SimCorp Dimension on which their- Analyse existing processes- Gather business requirements- Write functional specifications- Contribute to the testing phase for new versions and/or new tools**CALIFICACIONES****Role Requirements**:**Education**- Relevant industry qualification or Engineering Financial degree**Experience**- Minimum 3 years’ experience, preferably within the Asset Management industry- Experience in the financial industry, ideally in asset management, Equities, Fixed Income**Technical skills**- Ability to research and implement procedures.- Strong analytical and problem-solving skills to identify and mitigate problems- Strong organizational and project management skills- Good communication skills, both oral and in writing, with the ability to work across different jurisdictions and with stakeholders across different parts of the firm**Personal Skills**- Good judgment and ability identify issues and escalate them as appropriate- Pragmatic and common-sense approach to solving business problems- Self-starter with ability to multi-task- Ability to build business relationships- Proactive - provides effective solutions- Capacity to influence and convince- Strong ethical values- Ability to navigate complex/ changing environments**Language**- Good language skills in English. French language skills would be a plus.**Competencies**:- Accountability- Self-management- Collaboration work teamAl ser parte de AXA, alcanzarás tu potencial para impulsar el progreso.Somos una empresa que respeta la diversidad y promueve la inclusión. No hacemos ningún tipo de discriminación, ni solicitamos certificados médicos de VIH o no embarazo.Know You Can**ACERCA DE AXA**Somos una compañía aseguradora multirramo de origen francés, líder mundial en opciones de protección, con presencia en cerca de 60 países. En el