Review Manager
hace 14 horas
About Heirloom Vacations We manage a growing portfolio of over 150 vacation rentals in the Duluth, MN area and are passionate about delivering 5-star guest experiences. With that comes the challenge of handling feedback—good and bad. We generate hundreds of reviews a month and have a great reputation as a high-quality vacation rental management company. However, with our size and that many reviews, we do get some bad experiences that are shared with the public. We love our high-quality reputation and want to make it right with any guest that had a bad experience. That’s where this role comes in. We’re seeking a Review Manager who combines a sales mindset with a problem‑solving attitude and who enjoys winning people over on the phone with tact and kindness. A huge part of the pay is based on creating win‑win solutions with guests to both “make it up to them” for disappointments during their stay, and where they are willing to remove or modify their review to reflect the new experience. What You’ll Do Monitor and manage reviews across Airbnb, Vrbo, Google, and other platforms Respond quickly and strategically to guest feedback with a reputation‑protecting mindset Call guests directly—especially tough ones—to resolve issues and reduce the impact of negative reviews on future bookings Work with platforms to contest and remove unfair or inaccurate negative reviews Track trends in reviews and provide feedback to improve guest satisfaction and operations Compensation Structure Base salary: 15,000 MXN per month Performance‑driven bonuses: bringing total pay potential up to 45,000 MXN per month or higher for top performers Who You Are A person of absolute integrity and honesty with good follow‑through A persuasive communicator who thrives in high‑stakes conversations Confident on the phone, even with upset guests, and skilled at de‑escalating issues Sales‑driven—you know how to frame solutions, protect reputation, and drive loyalty Detail‑oriented, persistent, and proactive Hospitality, customer service, and sales background is a plus It is non‑negotiable that your verbal and written English be impeccable. You will be put to the test. It is also required to arrange a meeting for the hiring manager with one of your past 2 employers. Why Join Us Be part of a growing vacation rental brand with high standards and big ambitions Flexible remote‑work Large bonus potential tied directly to your performance and results The chance to make a visible impact on guest satisfaction and company reputation Fun and hard‑working company culture Apply now with your resume and a short note on why you’re the perfect fit for this results‑driven role. Be sure to complete the Predictive Index Assessment linked here. You will not be considered for the role without taking this quick job fit assessment: #J-18808-Ljbffr
-
Remote Review
hace 2 semanas
WorkFromHome, México Heirloom Property Management A tiempo completoA growing vacation rental management company in Mexico is seeking a Review Manager to enhance guest satisfaction by actively managing reviews and resolving issues. The ideal candidate will possess a sales-driven mindset and excellent communication skills. The role offers a competitive base salary of 15,000 MXN per month, with performance bonuses bringing...
-
Supervisor, Safety Event Review
hace 2 semanas
WorkFromHome, México Samsara A tiempo completoAbout the role : Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents. This role is critical in ensuring high-quality efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers. As the frontline leader for the team you'll...
-
Technical Project Manager
hace 2 semanas
WorkFromHome, México Arcadis A tiempo completoJoin to apply for the Technical Project Manager role at Arcadis 2 days ago Be among the first 25 applicants Join to apply for the Technical Project Manager role at Arcadis Get AI-powered advice on this job and more exclusive features. Job DescriptionThis position will join the Digital Intelligence Practice Group. Based in Ciudad de Mexico (Hybrid)We are...
-
Remote Graduate Customer Success Manager
hace 4 semanas
WorkFromHome, México Canonical A tiempo completoA pioneering tech firm is seeking a Customer Success Manager to enhance the user experience for its diverse customers. The role involves supporting customers, enriching documentation, driving campaigns, and onboarding new users to various technological solutions. Ideal candidates will have a strong customer-facing experience, demonstrated empathy, and a...
-
Remote Engineering Manager – Ubuntu Platform
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoA leading open source software provider is seeking a Software Platform Engineering Manager to lead engineering teams optimizing Ubuntu for the latest hardware. The role involves guiding engineers, overseeing project milestones, and ensuring discipline in engineering processes. With a focus on open source technologies, candidates should have strong...
-
Engineering Manager
hace 4 días
WorkFromHome, México Canonical A tiempo completoA leading software company is seeking a Software Engineering Manager in Chihuahua, Mexico. The role involves leading a distributed engineering team to optimize Ubuntu for various hardware platforms. Candidates should have a strong background in Linux distributions, experience in team management, and effective communication skills in English. The company...
-
Global CS Team Manager
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoA leading tech firm is seeking a Customer Success - Team Manager to enhance customer engagement and lead the Customer Success Managers globally. The ideal candidate will have a proven track record in Customer Success, excellent analytical skills, and a passion for new technologies. This role offers a distributed work environment with opportunities for...
-
WorkFromHome, México Canonical A tiempo completoA leading open source software company is seeking an Engineering Manager for Sustaining Engineering. The role is remote and focuses on managing a distributed team, delivering technical solutions, and providing leadership in software development. Candidates should have solid experience in software delivery, knowledge of Linux, and a passion for open source....
-
Accounting Manager
hace 2 semanas
WorkFromHome, México TGG A tiempo completoGet AI-powered advice on this job and more exclusive features. Finance Expert | Talent Recruiter | Accountant | London BSc First Class | QuickBooks - Excel - Investments - Portfolio Management Location: Remote – LatAm Schedule: Based around US Timezones About Us We are a dynamic and growing U.S.-based accounting firm specializing in providing financial...
-
Remote Public Cloud Project Manager – Americas
hace 2 semanas
WorkFromHome, México Canonical Group Ltd A tiempo completoA leading software company is looking for a Public Cloud Project Manager to oversee key Tier 1 enterprise projects. This fully remote position offers an opportunity to manage multiple projects, with a focus on customer relationship management and collaboration across teams. Candidates should have a strong background in the IT Cloud industry, solid knowledge...
