Customer Care Representative
hace 2 semanas
The **Customer Care Front Office Representativ**e, reporting to the Customer Care Coordinator will be the central link between the customer, operations, sales team and global business center to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationship with Customer and manage the sales order process through to shipment for assigned customers and affiliates.**You will**:**Strategy design and execution**- Execute Customer Care strategy and follow global guidelines.**Project management**- Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant**Subject matter expertise**- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate- Actively work with the customer care team on customer intimacy and delivering superior customer ex-perience- Day to day communication and collaboration with customers, operations, sales and GBS- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally- When applicable determine corrective action with the help of the Support Office and Control Tower- Prepare Debit and Credit notes, process quality notifications and Customer Returns- Manage customer expectations and building strong relationships- Proactively collect Customer Forecast, enter into tool and collaborate with planning on information re-lating to demand planning and stock positions and actively participate in demand planning meetings- Proactively ask for and act upon Customer feedback- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements- Provide coverage and support accounts for other team members as necessary- Identify the right communication method based on the sense of urgency and issue- Knows how to diffuse a difficult situation and get resolution with the customers- Follow the new Customer/product processes and contribute to improve New customer experience- Participate to Customer visits and presentations when required**You?****Your professional profile requires**:- Bachelor’s degree in Administration, Supply Chain or related fields.- Intermediate Level of English.- 2-3 years’ experience in similar roles.- Knowledge of SAP and Microsoft Office.- Basic inventory management knowledge.**Our Benefits**:- Position fully remote.- Health insurance coverage.- Constant learning from passionate co-workers.- Career Development Opportunities with access to many virtual learning sessions- Open and honest communication channels in a great team- International working environment- Givaudan is an Equal Employment Opportunity Employer M/F/D/V.
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