Associate Tech Service Specialist

Are you ready to be part of an outstanding team?As an Associate Tech Support Specialist in our team, you will deliver an extraordinary support experience with a focus on high user happiness to approx. 3,500 colleagues across Americas, both onsite and remotely.Core Responsibilities- Work closely with the Global IT Service Desk and provide second line support- Tackle Incidents. Diagnosing software and hardware issues when appropriate and fixing them as quickly as possible.- Complete Project tasks- Perform administrative tasks, such as Hardware ordering and deliveries as well as Day-to-day administration of IT hardware and meeting room technology.- Training users on LEGO IT Policies and Technologies- Take ownership for the appropriate integration and / or implementation of the principles, legal requirements, standards and other applicable to Global End-User Support Department of the Environment Policy and the Occupational Health & Safety Guidelines and to follow the rules within LEGO Group.Play your part in our team succeedingWe have an exciting opportunity for a dedicated Associate Tech Service Specialist to join our End-User Support Team. Working as part of a Global Support Organisation this role will be based in the MX primarily supporting our factory in LOM.Do you have what it takes?- IT Bachelor’s degree- 2-3 years of experience working on IT Support environment- Ability to work well independently and with a team. Including remote team members.- Valuable orientation- Customer focused- Experience in deploying (PXE) PC images- Very good communication skills to work with collaborators, vendors and end-users- Ability to see tasks through to their conclusion- Data Analysis- Broad general knowledge of IT- PC/Mac fix- Printer support- Audio and Video equipment support- Windows operating systems, Office 365- Knowledge of ITIL processes:- Incident management- Service Request management- Agile methodology knowledge- Knowledge in IT Service Management tools such as ServiceNow- Hardworking, curious and brave to experiment and learn.Join the global LEGO® teamWhat’s in it for you? Here are some of what to expect:Family Care Leave - We offer enhanced paid leave options for those important times.Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellness - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are basedColleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.Bonus - We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.Your workplace - Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.Thank you for sharing our global commitment to Children’s Rights.Build your career brick by brick at the LEGO Group.Additional DetailsWe conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.**Location**- Mexico, Monterrey, Nuevo Leon**Job ID**- MX1782**Category**- Digital Technology**Language**- EN