Director, Site Reliability Engineering

Director, Site Reliability Engineering - Mastercard Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Overview Are you a visionary leader who thrives on driving transformation in complex infrastructure environments? Do you excel at building high-performing teams, fostering innovation, and aligning technology with business outcomes? The Distributed Platform Operations team is seeking a Director of Site Reliability Engineering (SRE) to lead strategic initiatives that ensure the reliability, scalability, and performance of our VMware and Oracle Linux platforms. This role is ideal for a seasoned leader who combines deep technical expertise with a passion for operational excellence, automation and cross‑functional collaboration. Skills Define and execute the strategic roadmap for Site Reliability Engineering across distributed platforms. Lead modernization efforts including hardware lifecycle management, virtualization upgrades and infrastructure optimization. Champion a culture of automation, resilience and continuous improvement. Build, mentor and scale a high‑impact SRE organization with a focus on technical excellence and career development. Establish clear objectives, performance metrics and development plans for team members. Promote knowledge sharing and operational maturity through documentation and onboarding programs. Oversee the health and performance of VMware clusters, ESXi hosts and Oracle Linux environments. Ensure robust disaster recovery and high availability strategies are in place and tested. Drive incident management and root cause analysis for critical infrastructure issues. Lead the adoption of Infrastructure‑as‑Code and automation frameworks using tools like Chef, Ansible, PowerCLI, Python and Jenkins. Reduce operational toil through scalable automation and self‑healing systems. Align engineering practices with DevOps principles and agile methodologies. Architect observability solutions using Prometheus, Grafana, Splunk and Dynatrace. Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs) and error budgets. Optimize alerting and telemetry to support proactive incident response. Ensure infrastructure compliance with security baselines, OS configurations and regulatory standards. Collaborate with InfoSec and audit teams to maintain a secure and compliant environment. Partner with application, network and storage teams to align infrastructure capabilities with business needs. Communicate technical strategies, upgrade plans and operational impacts to executive stakeholders. Influence enterprise architecture and platform engineering decisions. Experience 10+ years of experience in infrastructure, SRE or platform engineering roles, with 5+ years in leadership. Proven success in leading large‑scale infrastructure modernization and automation initiatives. Deep expertise in VMware, Linux systems and SRE practices. Strong executive communication, strategic thinking and stakeholder management skills. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority level Director Employment type Full‑time Job function Engineering and Information Technology Industries Financial Services IT Services and IT Consulting Technology, Information and Internet Referrals increase your chances of interviewing at Mastercard by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr