Citibank | BANAMEX
hace 2 semanas
The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
- Manage one or more teams and a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
- Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Qualifications:
- 6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
Additional Requirements:
- Knowledge of private banking, high-net-worth clients.
- Attention to high segments.
- Handling operational incidents.
- Management of large work teams.
- Knowledge of operational fraud prevention is essential.
- Ensure Specialized Processes Fraud Operations correct processes execution, in order to comply with productivity and efficiency standards in terms of control and/or reduction of financial losses due to fraud.
- Plan personnel coverage according to workloads, in order to guarantee the penetration levels defined in management.
- Support and advise Supervisors for the correct execution of processes, in order to guarantee customers' complete satisfaction.
- Ensure information's timely delivery to comply with audit issues in order to guarantee committed standards.
- Validate systems' correct functioning as well as timely incidents' escalation, in order to provide continuity to daily operations.
- Lead team by implementing training, motivation, feedback and performance recognition programs for each member.
- Define and execute area's annual Voice Of Employee's survey plan in order to maintain an adequate work environment.
- Intermediate - advanced English.
- Bachelor's degree / Engineering completed.
Job Family Group: Operations - Services
Job Family: Fraud Operations
Time Type: Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the "EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting .
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