Client Specialist: Solar Support

**About HigherRing**:We are the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp and Climate Neutral certified as well as a 1% for the Planet member.**Role Description**:Client Specialists: Solar Support works directly with our solar client to support their growth and operations by performing a variety of standardized operations tasks as well as unique project tasks. **Working hours are 8:30 a.m. - 5 p.m. Pacific US.**We depend on our Client Specialist: Solar Support to be positive and energetic self-starters and problem solvers who are comfortable taking the initiative and exercising their judgment in the performance of client tasks which will include:- Customer service- Operations support- Monitor a support telephone line to be the first point of contact for clients that need service on their existing systems- Support warranty and service issues- Entry of tickets into Salesforce - Salesforce experience is very helpful- Create diagnostic, service & cleaning quotes (using Sage)- Obtain client approval of quotes- Invoicing (using Sage)- Work with monitoring companies (Omnidian as well as solar monitoring platforms like SolarEdge, SMA, AlsoEnergy, etc.)- Outreach to low-performing system owners- Utilize Google Calendar to schedule service techs- Tech supportIn all aspects of a Client Specialists: Solar Support’s daily work, we expect that they will foster an environment that is engaging, supportive, and thoughtfully straightforward. We expect our Client Specialists: Solar Support, to always treat the client partnership with respect and professionalism, including doing any research in advance of proposing any solution or answering client questions. We also expect our Client Specialists: Solar Support, to use their unique insight into the client’s business to think creatively about any possible ways to propel the client’s business forward.The Client Specialists: Solar Support must be diligent about documenting their work with the client, including updating new processes or changes to existing processes.**Further Details**:- Client Specialists: Solar Support meets with HigherRing management regularly to talk through challenges and opportunities around work. The Client Specialists: Solar Support will prepare for these meetings by being ready to discuss pertinent topics such as:- Project statuses- Client issues- Opportunities for client improvement- Client Specialists: Solar Support also participates in client calibration calls.- They are always proactive and good communicators. They are responsible for keeping the client relationship worthwhile for both the client and HigherRing and for escalating to HigherRing management in a responsible manner if the relationship becomes strained.- Client Specialists: Solar Support serves as an escalation point for difficult customer or user interactions. They may need to dive deep into customer situations or propose customer solutions to provide excellent customer service.- The Client Specialists: Solar Support will work closely with team managers to craft knowledgebase articles and/or client documentation so that other team members may perform the work in their absence.- The Client Specialists: Solar Support may also be asked to partner with the marketing team to write articles or content about the best way to do specific pieces of work based on their experience.- Perform other duties as requested.**Qualifications**:- ** Knowledge of the solar industry, performance, system installation, and troubleshooting is a must**:- Keen problem-solving skills, and the ability to think on your feet- Strong active listening skills- Ability to use and model positive language to help customers and clients know that they are being heard and that their problems will be solved- Stamina in problem-solving, and the ability to maintain a positive attitude even on a tough day- Computer skills, including familiarity using multiple browsers, tabs, window navigations and instant messaging tools. Experience with CRM systems is a bonus- ** Experience with Salesforce or a CRM is a must**:- Fluency in oral and written English; second language is a plus- Dedicated and dependable work ethic- Quiet, distraction-free workspace in your home that includes a door that closes- Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))- You must have a minimum download speed of 50 Mbps and a minimum upload speed of 5 Mbps from a reliable provider to run our platforms.To ensure the security of client data, team members may NOT use satellite or public network connections. Depending on