Customer Integration Analyst

**Auto req ID**: BRAre you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment?If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do.We are currently looking for a **Customer Integration Analyst.****Customer Integration Analyst****Main Purpose**The Customer Integration Analyst or Customer Account Specialist (CAS) will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. CAS will be accountable for quality of customer service and driving compliance to Key Performance Indicators related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.**Accountabilities**:- Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center- The orders are submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded within these hours- Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness- Provide proactive communication to customers, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing- Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure)- Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns- Ensure clear understanding of assigned customers’ agendas and track performance trends- Keep own Manager informed and abreast of any customer service issues that could warrant further discussion and require support**Qualifications/Requirements**:**Qualifications/Requirements**- Strong written and verbal fluency in English; proficient communication skills with the ability to adapt style to the needs of the audience- Bachelor’s Degree in Industrial Engineering or similar areas with desirable experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service- Strong problem solving, issue resolution, influencing and prioritization skills- Critical thinking skills with analytical and continuous improvement and innovation mindset- Ability to develop and improve customer relations- Willingness to adapt and integrate new technology, processes, and ideas to drive efficiency- Proficiency in Microsoft Office suite (Excel, Word, Outlook, Power Point) is desirable- Collaborate with peers to manage the day-to-day execution and support the business in an ambiguous environment; collaboration-based approach to decision making- Flexible and able to work under pressure to include tight deadlines- Strong organizational skills and able to manage several tasks simultaneously; strong attention to detail- Must have a “Can Do” attitude with a willingness to assist others in completing activities as neededThis position is based in Mexico City, MexicoThank you so much for thinking about PepsiCo to start or continue your career**Relocation Eligible**: Not Applicable**Job Type**: Regular