IT Analyst

Bachelor’s degree in computer science, Engineering, applicable degree, or equivalent work experience.- Experience of progressive responsibilities within IT.- Familiarity with Ford IT support tools and processes (e.g. incident management, request management, Request Center)- Working knowledge of IT support tools and processes.- Incident and request management.- Status reporting and escalation.- Ability to communicate and work with diverse teams.- Experience of working in a global environmentFord Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.- Works with customers and central IT teams to resolve day-to-day operational issues.- Interacts with suppliers for the execution of IT operations.- Follows corporate IT standards to ensure consistent IT operations across all sites.- Ensures desk procedures are up to date.- Executes a range of activities (e.g. root cause investigation, incident resolution) for a limited scope of processes or services.- Executes Business Continuity Plans (BCP) and Disaster Recovery (DR) processes when required.- Identifies process and technology improvements and makes recommendations to IT supervision/management.- Works closely with business customers to understand and document business requirements and works with business analysts and project managers as appropriate.- Works on production support and migration activities outside normal office hours when required.- Ensures security management activities are instituted (e.g. Sarbanes-Oxley (SOX) evidence gathering, Governance Risk Compliance (GRC), and audit support and follow-up).- Ensures utilization of appropriate Ford processes (e.g. ITIL, system development methodology, development to production checklist).- Communicates effectively with the business partner and IT teams to support day-to-day operations (e.g. resolving incidents, gathering SOX evidence, performing disaster recovery).