Operations Lead

hace 1 semana

Santa Fe Cuajimalpa, México Certu Systems A tiempo completo

**Operations Lead - Driving Daily Execution & Excellence****Location**: Santa Fé, CDMX | **Team**: Operations | **Reports To**: Director of Customer Success**Why Certu Systems?**Work alongside top problem-solvers addressing complex logistics challenges through a proven supply chain AI platform used by national and global enterprises. Every day, we ensure the right products reach the right customers at the right time - with maximum efficiency and mínimal cost.Own daily operations, lead from the front, and drive high-impact projects - if that sounds like you, this is your role.**Your Mission (Should You Choose to Accept It)**You’ll own the execution and continuous improvements of operations in Mexico, working closely with the Director of Customer Success to align on goals, escalate blockers, and drive impact.In a small, fast-moving team, this is a hands-on role where you lead by doing - making sure daily operations run smoothly, efficiently, and with a high bar for quality.You’ll take the lead on solving real problems, streamlining processes, and managing high-impact projects. At the end of the day, it’s all about delivering results that move the business forward.**What You’ll Own**- Be accountable for execution of daily operations — no task too small nor too big.- Coach and support Customer Success Specialists, working alongside them every day.- Take charge of shipment exception handling, escalations, and incident response.- Identify operational bottlenecks and implement hands-on process improvements.- Own KPIs and use data to troubleshoot and improve daily performance.- Manage high-impact projects that will propel the company’s growth in Mexico.- Communicate clearly across our global teams to ensure seamless collaboration and alignment.**You Are**- Certified in Project Management (PMP, PRINCE2, or equivalent) strongly preferred.- Holder of a degree in IT, Computer Science, Engineering, or other analytical fields.- Experienced — with 5+ years in hands-on operations roles involving project management, direct execution and team support.- Fluent in English and Spanish, both written and spoken.- Detail-obsessed, action-oriented, and committed to operational excellence.- An agile, hands-on leader who leads by example, dives deep, and thrives in high-velocity environments.- Unburdened by legacy practices, old-school mindsets, and never satisfied with “this is how we’ve always done things”.**What’s In It for You?**- Competitive salary starting from MX$60,000/month, based on experience, plus performance-based bonuses.- A pivotal role in a high-growth company transforming supply chain logistics.- Opportunities to grow and rise rapidly and take on more responsibility based on results and merit.**Ready to Own It?**Pay: From $60,000.00 per monthAbility to commute/relocate:- 05348, Santa Fe Cuajimalpa, CDMX: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Are you certified in Project Management i.e. PMP, PRINCE2 or equivalent?**Education**:- Bachelor's (required)**Experience**:- operations: 5 years (required)- project management: 5 years (preferred)**Language**:- English (required)- Spanish (required)Work Location: In person

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