Senior Creative Producer

**Key Responsibilities**:- Asset Production Operations: Support the planning and execution of photoshoots and videoshoots, managing partnership with production agency.Â- Liaison Extraordinaire: Act as a liaison between the stakeholder marketing teams, program management and creative for assigned workstreams. Manage project scopes, adapt to changing requirements, and ensure alignment with overall program strategies.- Creative Rituals: Support creative rituals such as workstream status meetings, resourcing sessions, retrospective reviews. Optimize processes for cross-functional marketing initiatives to enhance collaboration and output quality.- Relationship Building: Build and nurture strong relationships with internal teams and external partners, fostering collaboration and shared success in creative endeavors.- Creative Operations: Provide senior creative producer support for tier 1, high impact marketing initiatives ensuring seamless execution and innovation within workstreams.**Qualifications**:- 5+ years of brand/marketing experience with global brands, focusing on creative processes and project management.- Proven leadership experience managing multiple initiatives with an emphasis on quality, efficiency, and innovation.- Strong knowledge of photoshoot and videoshoot production.- Experience working with international teams across diverse time zones.- Ability to thrive in a fast-paced and dynamic environment while remaining calm and composed under pressure.- Self-starter mindset with a proactive approach to problem-solving and process improvement.- Strong relationship-building skills with an empathetic approach to leadership and collaboration.**Where We Work**Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.ÂPlease note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.