Cala Site Implementation Manager

hace 2 semanas

Azcapotzalco, México AT&T Mexico A tiempo completo

**At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.**As a Site Implementation Manager you will be having a customer facing position responsible for end-to-end provisioning process, since order placement with carrier until handover to the end customer (in case of Managed services until Test and Turnup)And you will do:- Responsible for customer status updates and communication (excluding initial site validation)- Oversee all expedites and escalations- Responsible for Client Request task and communication plan with internal departments- Responsible for site survey results and communication- Track Equipment Procurement and Shipment- Responsible for ordering data lines with telco suppliers,- Lead and execute necessary access provisioning activities- Track and manage circuits to order completion- Responsible for coordination of service activation / data quality check / migration and task closure- All billing tasks**What you will bring**:- Must be bilingual; fluent (advanced) in English comprehension, speaking and writing. Portuguese is a strong asset- Bachelors, or associates degree preferred- Good analytical and work skills- Computer literate with experience of a range of software packages (MS Office advanced user)- Ability to work under tight deadlines while maintaining quality output- Strong commitment to process and quality improvement- A confident communicator with the ability to communicate effectively with vendors and customers- Liable, detail oriented, proactive and willing to take ownership of issues and drive- Good team member, with ability to quickly establish credibility and rapport

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