Customer Relations Process Analyst

hace 2 semanas

Iztapalapa, México The Timken Company A tiempo completo

Your Career Begins at TimkenIf you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.This position will be responsible for continuous process improvement efforts for customer service. These improvement efforts will support growth, increase efficiency, reduce costs and aim to provide a best-in-class customer experience. This position will have direct responsibility for improvements that affect the customer service department which includes all of our customers in the region managed from Mexico. This position will also collaborate with global customer service and supply chain teams to support improvements.**Essential Responsibilities**- Create and interpret metric data for customer service KPIs such as allocated unshipped, lead time, delivery blocks, ordercancellations, OTD, stock-in rate, expedites. Identify problem areas based on metric data and recommend solutions to correct them.- Support adherence to existing policies and processes. Address problems with support from manager.- Recommend changes to processes where necessary to address audit findings, increase efficiency, reduce costs, improve the customer experience. Collaborate with peers across supply chain to ensure full understanding of areas impacted by potential changes to the customer service process.- Work on projects to enhance customer relationships and support growth of the business. Examples include Timken Collaborative Inventory Management (TCIM), consignment program management and e-commerce expansion.- Perform special analyses as requested by customer relations management team to investigate, troubleshoot or identify problems. Provide conclusions and recommendations based on analysis. Management team- Conduct training of customer service teams as needed. This may entail SAP, e-commerce or business process training within the scope of OTC (order to cash).- Create and deliver presentations to various key parties such as senior leadership, customers, internal supply chain departments, etc.- Could include global/domestic travel to customers or other Timken facilities.**Minimum Qualifications**- Order to Cash, distribution, warehouse and logistics processes knowledge- English language- SAP knowledgeAll qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

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