Technology Services Site Delivery Lead

hace 2 semanas


Puebla de Zaragoza, México Johnson & Johnson A tiempo completo

TS Site Delivery Lead Puebla TS Site Delivery Lead in Puebla Mexico will have accountability for the delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services, from Technology Services to a J&J Manufacturing site. Accountable for all aspects of delivery of Technology Services to the site, including, IT uptime, reliability, and service delivery for MLL site Continuously assess and drive improvements to advance and mature TS Portfolio and secure delivery of projects at the highest quality for our JJT Business Partners; Provide input to Product Line Owners for future requirements, especially key business capabilities, and the associated value to the Product Line as an input to shape the product strategy End-to-end IT risk management at the site including lifecycle management, information security, and GxP Ensure IT uptime and operations reliability and IT services are deliver per SLA Ensure incidents are follow up if/when needed for root cause investigation and preventative action Collaborate with JJT Teams to deliver solutions and to handle customer issues where needed for new demand or delays to committed dates on service requests. Communications on updates, requested statistics and service level compliance Ensure team and vendors are trained to site Quality Management System (QMS) and JJT QMS Management of the contracted support and delivery teams to increase value Provide innovative ways of problem solving and implementing system improvements. Ensure all applicable systems are validated by working with Quality Assurance and Regulatory Affairs departments and internal IT SME's. Partner with Product Line Owners to define and implement Service Lifecycle and roadmap and continuous improvement Plans. Major Duties & Responsibilities Perform assessment, develop plan, and support models for all Manufacturing systems Determine optimization opportunities and implement to result in reduced Total cost of ownership while maintain established Service Levels. Establish standard processes. Manage extended, global, enterprise teams of internal and external professionals. Participate in the business planning activities (budgets, projects and resource planning). Interview, hire and lead outside contractors as required. Implement Vendor optimization strategies and optimized support models Ensure IT compliance (WICO, HIPAA, GXP, 21 CFR Part 11, WICO, Records Management, SOX, SDLC, CSV) requirements in all activities and solutions. Delivery solutions to align to standards of the Shared Services organizations Qualifications Minimum BS/BA in Computer Science or equivalent required 10 years' experience supporting Supply Chain/Manufacturing required Expert experience in GxP systems, Computer System Validation and proven track record in the support of FDA regulated systems and business required Training with certification (Green or Black Belt) in Process and/or Design Excellence preferred Training in Process Mapping and Design preferred Solid understanding of IT Service Management frameworks including but not limited to ITIL preferred Proven track record in optimizing processes and delivering upon cost reduction challenges required Experienced interpersonal skills required including at the executive level required Understanding of Agile methodologies and DevOps concepts preferred. #J-18808-Ljbffr



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