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Bilingual Customer Service Representatives EnglishSpanish
hace 1 mes
Now offering a 15,000 MXN hiring bonus Applies only for new hires 3,500 MXN upon certification from training 2 weeks and Nesting 3 days, at the end of the first 3 weeks. 5,500 MXN upon completing 30 days in production, with a minimum attendance requirement of 92 during those 30 days. 6,000 MXN upon completing 90 days in production, with a minimum requirement of 92 attendance during those 90 days. At Percepta, we bring firstclass service across each market we support. As a Bilingual Customer Service Representative EnglishSpanish working onsite in Mexico City, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What Youll Be Doing In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone. During a Typical Day, Youll Answer incoming communications from customers Connect and resolve issues with customers using excellent verbal communication Get in contact with different people and departments to ensure correct followup Take inbound phone calls and follow up on outbound cases according to operational needs What You Bring to the Role High school diploma or college preferred At least one and a half 1.5 years of customer service experience, travel reservations preferred. Fluent in both English and Spanish written and verbal Excellent communication skills Problemsolving skills Attention to detail Ability to actively listen Organizational skills Computer skills What You Can Expect Starting pay rate of 85 MXN per hour Loyalty Bonus as of the second year worked 12 days of vacation Vacation Bonus 25 1st year 50 successive years Christmas Bonus 15 days Restaurant Card after 90 days of employment Life Insurance 24 months of salary Training and Development opportunities Percepta College Awardwinning Employee Reward Program Perci Perks Employee Referral Program 10,000 MXN after 90 days of employment Employee Discount A Bit More About Your Role Address Avenida de la República 43, 06030, Ciudad de México, CDMX Flexible scheduling options are available. Our site is open 7 days a week, from 700 AM to 900 PM. A typical work week is 40 hours 5 days on2 days off About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect Culture of Service to be treated like you are the customer from day one Teamwork belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions Respect a team that is accountable, dependable, and gives you their full attention Proactive to surround yourself with solutionoriented people who strive to improve themselves, others, and the organization Career Growth lots of learning opportunities for aspiring minds Diversity be a part of our growing diverse and communityminded organization that is all about having fun Competitive Compensation we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness Bolsa de trabajo México ofrecemos puesto de Bilingual Customer Service Representatives para el sector de CallCenter Telemercadeo en la empresa Percepta de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
